About the role: As a Service Account Manager, you will own the end-to-end delivery and growth of multiple global client accounts, with a special focus on the airline industry. This role blends operational responsibility, technical understanding, and strategic client engagement in a hybrid setup with great flexibility. Your key responsibilities: Manage multiple global key accounts Become the go-to expert for all service-related matters Conduct service performance reviews to identify areas for improvement Coordinate changes, incidents, and escalations Drive the upselling of services and new solutions Take the lead on small to mid-size IT projects Your qualifications: A background in IT service or account management (ITIL appreciated) Experience with international customers and enterprise environments General technical high-level understanding of IT solutions such as hybrid cloud (Azure, AWS, or GCP) IT infrastructure and network services Familiarity with cybersecurity, IAM, MS Office 365, Kubernetes/OpenShift Fluency in English and German A customer-focused mindset and strong communication skills What we offer: Work with top-tier clients from all around the globe Hybrid work model Collaborative, open culture Development opportunities Attractive benefits and pension plan Are you interested in this challenging job offer? Apply now and grow with us! jideca18c1a jit0623a jiy25a