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For one of our globally leading tech clients we are urgently looking for an experienced DevOps Linux Engineer for a long contract based in Bioggio, Switzerland
Its paying well and my client can interview asap!
Job Description:
We are looking for an experienced Compute Linux & Storage DevOps Engineer to join our team and contribute to a Cloud Transformation initiative. The ideal candidate will have strong expertise in Terraform, Ansible, Github, Linux components, and Backup strategies. You will play a crucial role in supporting and enhancing the company's cloud infrastructure and DevOps capabilities while ensuring quality and customer satisfaction.
Key Responsibilities:
Adhere to Quality Standards & Compliance:
Ensure all processes and tasks align with internal quality standards, regulatory requirements, and company policies.
Customer Experience & CSAT:
Drive a positive customer experience by aiming for First Call Resolution (FCR) and minimizing rejected resolutions or reopened cases.
* Contribute to the creation of proposals for EN business, helping drive service improvement plans and enhancing the customer experience.
* Ticket Resolution & SLA Management: Independently resolve tickets and ensure the team meets agreed-upon SLAs for ticket volume and response times.
* Incident & Problem Management: Provide support for on-call escalations and L3-level support, managing incidents and problems effectively.
* Knowledge Management & Training: Contribute to value-added activities such as updating the knowledge base, training freshers, coaching analysts, and participating in hiring drives or interviews.
Skills & Qualifications:
* Strong proficiency in Terraform, Ansible, and GitHub for automating infrastructure provisioning and management.
* Solid experience with Linux components, Backup solutions, and Compute Linux environments, with a focus on high availability and reliability.
* Familiarity with Cloud Transformation initiatives, including cloud migration, optimization, and automation strategies.
* Experience in incident management, problem resolution, and providing L3-level support for escalated issues.
* Ability to contribute to service improvement initiatives and participate in proposals and knowledge-sharing activities.
* Strong troubleshooting skills, with a focus on performance optimization in cloud environments.
* Excellent communication and interpersonal skills for customer interactions and internal team collaboration.
* Experience with cloud platforms (AWS, Azure, GCP).
* Understanding of backup strategies and disaster recovery processes in cloud environments.
* Experience of CI/CD pipelines and DevOps best practices.
If this is you, then please do not delay in applying!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
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