Our well established Finance client is looking for a Senior IT Service Specialist to join their Basel based team in a permanent role.Your RoleAs Senior IT Service Owner you are part of our clients IT Group Services team and responsible for critical, compliance related IT services driving Service Management, Service Operation, Change Management and Application Support.Your Responsibilities:Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer complianceLiaise and communicate with all stakeholdersEnsure and maintain the IT service catalogue and service documentationEnsure and coordinate the incident, problem and change management processesAssess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessmentsIdentify and implement continuous service improvements through automation, process improvement as per ITIL practicesManage, monitor and report service level agreements and performanceAdministrate software support and maintenance contractsYour Profile:University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar banking educationIndustry specific knowledge is requiredProven ability and experience in IT Service ManagementStrong knowledge in the area of compliance processes of banks (account opening, KYC, AML, KYT, fraud detection, etc.)Knowledge in ITIL practices is requiredAbility to weigh problems and set priorities, strong analytical and problem solving skillsExcellent interpersonal skills, communication and presentation skillsCapability to work independentlyAbility to perform multiple tasks in parallel at the same at a high level of qualityFluency in English; fluency in German and/or French is a plus
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