Ph3Your Mission /h3 pBatgroup is looking for a battle-tested Chief Operating Officer to lead and scale the operational backbone of our brands. You will oversee the entire agent and customer lifecycle, from recruitment and training to payroll. You will be a core pillar of the Executive Team with regular exposure to the Board of Directors, shaping the long-term strategic direction of Batgroup. Your mission is to transform complex, high-scale operations into a seamless operational engine that consistently delivers 5-star service at scale. /p h3Your Responsibilities /h3 h3Strategic Operations Scalability /h3 ul liOperational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce /li liEfficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) the Client (Onboarding, Retention, Upselling) to reduce churn and maximize quality /li liTech-Enabled Operations: Partner directly with the CTO and Product teams to automate workflows, upgrade our operational tooling, and reduce manual overhead across the agent and client lifecycle /li /ul h3Departmental Leadership /h3 ul liRecruitment HR Admin: Oversee the high-volume recruitment engine and the complex HR administration (payroll and legal compliance) for 4'000+ cleaning agents /li liCustomer Service: Lead the multilingual support teams to ensure industry-leading response times and satisfaction scores (set and enforce KPI's at scale) /li liThe Academies: Drive the Swiss Cleaning Academy's strategy, ensuring training programs are rigorous, scalable, and directly impact our 5-star service quality /li /ul h3International Management (Swiss Lisbon Hubs) /h3 ul liManage the synergy between our Swiss headquarters and our Lisbon operational hub /li liEnsure cultural alignment and operational consistency across borders /li liTravel as needed to lead teams on the ground and audit local performance /li /ul h3Financial Resource Management /h3 ul liPL Accountability: Manage the operational budget, monitor financial performance, and ensure capital is allocated efficiently to drive ROI /li liResource Allocation: Ensure the company has the necessary infrastructure, technology, and human capital to meet its goals /li liRisk Mitigation: Identify operational risks and implement robust internal controls and compliance measures /li /ul h3Year 1 Success /h3 ul liEstablishing Global Delivery: Swiss and Lisbon operational hubs have been bridged into one unified engine /li liRuthless Retention Focus: Churn across customers, cleaner and support staff is trending down. /li /ul pRepeatable Processes: A scalable quality-control framework is embedded, improving measures across your PL. /p h3Requirements /h3 ul liExperience: 10+ years in operations, with at least 3-5 years in a C-level or VP Ops role within a mid-to-large organization (500 to 2,000+ employees) /li liScale-up DNA: You’ve successfully guided organizations from scrappy startup beginnings into structured, high-performing scale-ups, building strong departments and foundations along the way /li liData-Obsessed: You live in the dashboards. You understand how a 1% shift in agent retention or recruitment conversion impacts the total group PL /li liPeople Leader: You have managed large, diverse and international teams and know how to inspire excellence /li liResilience: You are comfortable with the "Swiss-level" of quality and the "Startup-level" of speed /li /ul h3Benefits /h3 ul liExecutive Base Salary: A competitive base salary aligned with the Swiss services and scale-up market /li liShort-Term Incentive (STI) Bonus: A generous annual performance bonus tied directly to group PL, retention, and operational efficiency metrics /li liPension Plan: A private Swiss pension scheme (LPP/BVG) with employer contributions to maximize long-term security /li liComprehensive Insurance: Health, accident and daily sickness allowance insurance, ensuring peace of mind for you and your family /li liEquity Share Ownership Plan (ESOP): A substantial equity package that makes you a true partner in Batgroup's mission and long-term valuation growth /li liLong-Term Incentive Plan (LTIP): Equity grants that vest over 3 to 5 years, rewarding sustained operational excellence /li liMilestone Bonuses: Financial kickers tied to major company milestones, such as successful growth of our Lisbon hub /li liFrictionless Travel Setup: A travel policy for your regular movements between the Swiss HQ and Lisbon hub /li liExecutive Training: A framework dedicated to continuous leadership development, executive coaching, or elite networking organizations (e.g., YPO) /li liComplimentary Batmaid Services: A dedicated cleaning allowance so you can experience our top quality service firsthand /li liTeam Offsites: Regular executive offsites, leveraging our European Hubs across Switzerland (Lausanne Zurich), Luxembourg, Warsaw and Lisbon for strategic planning and team bonding in a dynamic environment /li liUltimate Tech Stack: A flexible tech stack to ensure you are working under the best conditions to make you successful /li /ul /p #J-18808-Ljbffr