IT Support & Operations Coordinator (m/w/d)
Join to apply for the IT Support & Operations Coordinator (m/w/d) role at Rocken®.
This range is provided by Rocken®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CHF70,000.00/yr - CHF85,000.00/yr
Overview
Rocken® connects talents and expert profiles across Switzerland on the ROCKEN® Talent Platform. Our partner specializes in delivering tailored corporate IT solutions. The company is based in the Zurich area.
Responsibilities
Handle incoming support requests; respond quickly and bilingually
Manage ticket processing from assignment to closure
Coordinate resources, deployments, and priorities
Keep SLAs and service processes in view at all times
Qualifications
Technical education and experience in IT support are essential
Experience in coordinating technician dispatches and in first-line support
Fluent German (C2); good English skills
Techstack: Windows clients, ServiceNow, Teams, basic networking
Benefits
Flexible working hours
Attractive pension and insurance benefits
Many employee events
Above-average vacation and days off
Public transport allowance or coverage
Strong training and development opportunities
Comfortable office with modern infrastructure
Family-friendly terms, including child care
Interesting and varied projects
Well-coordinated, dynamic team
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