Project : For our client in the insurance sector, we are seeking support in the area of Digital Workplace. The role includes ensuring operations, providing second- and third-level user support, and contributing to the device lifecycle and operational issues related to Workplace & Printing.
Tasks :
* Ensuring operations including incident management and group mailboxes
* 2nd and 3rd level support as well as customer support in the area of Workplace & Printing
* Participation in IMAC-D processes and the device lifecycle (Install, Move, Add, Change, Dispose)
* Troubleshooting workplace issues (e.g., BSOD, drivers, firmware)
* Creation and maintenance of documentation
* Supporting the engineering team
Requirements :
Must-have :
* Experience in IT support (2nd/3rd level), preferably in the workplace/end device environment
* Knowledge of error analysis (drivers, firmware, hardware, Windows BSOD)
* Experience with IMAC-D processes and lifecycle management
* Team player with strong communication skills
* Very good knowledge of German
Nice-to-have:
* Knowledge of the printing environment
* Experience with documentation and ticket tools (e.g. ServiceNow, Jira, Confluence)
* Knowledge of English and French
* Experience in engineering support
Languages :
* German: C1 or higher (working language)
* English, French: an advantage
Reference No : 924480LP
Role : ICT Support Specialist Workplace (m/f/d)
Region : Bern and region
Workload : 80% (of which 30% – 60% remote ONLY within Switzerland)
Start :
End : with extension option)
Job Type: 60-80%
Work Location: On the road