๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ง๐ ๐ข๐ง๐๐๐ซ (๐๐/๐๐)
๐๐จ๐๐๐ญ๐ข๐จ๐ง: ๐๐๐ง๐๐ฏ๐, ๐๐ฐ๐ข๐ญ๐ณ๐๐ซ๐ฅ๐๐ง๐ (๐๐ง๐ฌ๐ข๐ญ๐)
๐๐๐ง๐ ๐ฎ๐๐ ๐๐ฌ: ๐๐ง๐ ๐ฅ๐ข๐ฌ๐ก & ๐๐๐ซ๐ฆ๐๐ง (๐
๐ฅ๐ฎ๐๐ง๐ญ/๐๐+)
๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐: ๐โ๐ ๐ฒ๐๐๐ซ๐ฌ
Overview:
We are seeking an experienced IT Support Engineer (L1/L2) to provide onsite technical assistance, system maintenance, and end-user support in a bilingual environment. The role involves handling both Level 1 and Level 2 tasks, ensuring smooth IT operations and excellent service delivery.
Key Responsibilities:
Provide onsite support for desktops, laptops, printers, and mobile devices.
Manage incidents and requests via ServiceNow or similar ticketing tools.
Perform system imaging, installations, and troubleshooting for Windows and macOS.
Support Active Directory, O365, Intune, and Azure AD environments.
Troubleshoot network, VPN, and A/V (conference room) issues.
Ensure timely escalation and resolution within SLAs.
Requirements:
2โ6 years of IT support or desktop engineering experience.
Strong knowledge of Windows 10/11, O365, and basic networking.
Excellent communication skills in English and German.
Customer-focused, proactive, and hands-on approach.