This involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering and events. Our systems consist of access gates, machines, servers, PCs and the software required for access control.
Responsibility for the technician team and the call center
Service contract management
Resource planning
1st and 2nd level telephone support
On-call service
Customer Support
Your profile
Training as an electronics engineer, automation engineer or computer scientist or training deemed equivalent
Experience in technical team management
PC environments, computer networks, Microsoft operating systems (servers), Linux and SQL databases are mastered
Mastering customer contact
French language with very good knowledge of English; German is a plus
Driving license
Your future
A family working atmosphere within a young team
Building profitable customer relationships to ensure and develop
Company car with possibility of private use
Individual continuing education opportunities for you and your team
Participate in the future of the company to continue to be successful
Please note : This job description is translated from French.
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