We are looking for the ideal candidate to develop long-term relationships with customers, connecting with key managers and employees.
Responsibilities:
Account Management
* Serve as the primary point of contact for assigned airline and institutional clients.
* Ensure full understanding of each client's expectations, SLAs, and operational specifications.
* Anticipate client needs and proactively propose service and product improvements.
Customer Service & Communication
* Manage daily customer communication for operational follow-up, irregularities, and service recovery.
* Monitor flight operations and ensure alignment between production output and client requirements.
* Supervise complaint handling, corrective actions, and ensure client feedback loop closure.
* Prepare and distribute client reports (punctuality, discrepancies, quality issues, etc.).
* Support the onboarding of new clients and flight launches (coordination with operations and training teams).
* Plan and coordinate client visits, audits, menu presentations, and inspections.
* Ensure all stakeholders (operations, production, QHSE, HR, etc.) are briefed and aligned ahead of the visit.
Operational & Commercial Coordination
* Support menu changes, product validations, and client meal presentations.
* Work closely with the Executive Chef to ensure systematic costing of all new items prior to price submission.
* Contribute to tenders, pricing reviews, and contract performance analysis.
Knowledge, Skills and Experience:
* Minimum 5 years relevant experience in a similar role
* Experience in Inflight or Airline industry would be an advantage
* Bachelor's degree or any equivalent
* Excellent knowledge of HACCP and hygiene policies
* Strong people and process management skills
* Excellent computer skills to include Microsoft, word, Excel and Powerpoint
* Valid Certificate of Character
* Fluent in English and French, written and spoken