Overview
Mid-level UX Researcher with experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Responsibilities
* Understand user expectations and mental models for AI assistance.
* Measure and track user sentiment towards AI-generated answers and interactions.
* Identify pain points and areas for improvement in AI response quality, relevance, and tone.
* Communicate research insights to the team and executive-level stakeholders in an effective and compelling way, influencing evidence-based decision making.
* Plan, design, execute, analyze, and report on qualitative and quantitative studies (e.g., qualitative interviews, usability testing, diary studies, contextual inquiry, surveys, etc.).
Qualifications
* Bachelor\'s degree or equivalent practical experience.
* 4 years of experience in product research in an applied research setting, or similar.
* Experience researching AI products.
* Experience with Natural Language Processing (NLP) concepts and their application in user experience.
* Portfolio highlighting completed research studies and documented impact.
* Master\'s degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
* 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
* Experience with statistical analysis tools and data visualization.
* Ability to communicate concepts clearly and persuasively across different audiences and varying levels of the organization.
* Excellent communication, presentation, people management, and problem-solving skills.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
* Understand user expectations and mental models for AI assistance.
* Measure and track user sentiment towards AI-generated answers and interactions.
* Identify pain points and areas for improvement in AI response quality, relevance, and tone.
Communicate research insights to the team and executive-level stakeholders in an effective and compelling way, influencing evidence-based decision making.
* Plan, design, execute, analyze, and report on qualitative and quantitative studies (e.g., qualitative interviews, usability testing, diary studies, contextual inquiry, surveys, etc.).
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\'s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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