PpbAbout SIRAKS AG /b /p pSIRAKS AG is a Swiss company specialising in ready-made food and beverage delivery services, virtual restaurant concepts, and franchising, working in collaboration with individuals, legal entities, and ghost kitchens. The company also provides IT, marketing, training, and certification services. /p pSIRAKS AG operates in Switzerland and abroad and may establish subsidiaries, participate in other companies, manage real estate, and carry out financing and related business activities connected to its corporate purpose. /p pbPosition Overview /b /p pThe IT Operations Manager is responsible for overseeing the company’s IT infrastructure, cloud-based systems, and operational processes, while supporting the development and management of data-driven and AI-assisted systems used in food delivery and operational optimisation. /p pThe role requires a hands‑on, on‑site presence and close coordination with management, kitchen teams, delivery partners, and external technology providers. /p h3Tasks /h3 pbKey Responsibilities /b /p pbIT, Cloud Systems Management /b /p ul liManage and maintain IT infrastructure and cloud‑based operational systems /li liEnsure stability, security, and performance of digital platforms and internal tools /li liCoordinate system integrations with food delivery platforms and dispatching systems /li liSupport system scalability and operational reliability /li /ul pbAI Data‑Driven Systems /b /p ul liSupport the development, deployment, and management of AI‑assisted systems used in operations /li liWork with data related to order flow, dispatching, routing, delivery times, and demand patterns /li liSupport optimisation of delivery routing, order assignment, and dispatch logic /li liCollaborate with internal or external specialists on machine‑learning‑based forecasting and optimisation tools /li liEnsure AI systems are operationally usable, monitored, and continuously improved /li /ul pbOperations Management (Technical Kitchen) /b /p ul liOversee and support technical and kitchen‑related operational workflows /li liEnsure alignment between digital systems and real‑world kitchen execution /li liIdentify inefficiencies and implement practical improvementsSupport onboarding and training related to systems and operational tools /li /ul pbDigital Marketing Platform Support /b /p ul liSupport technical aspects of digital marketing campaigns on delivery platforms /li liCoordinate promotions, menus, and pricing logic with operational capacity /li liEnsure consistency between marketing actions and system readiness /li /ul pbDocumentation Communication /b /p ul liMaintain technical and operational documentation /li liTranslate technical and AI‑related concepts into clear operational guidelines /li liSupport training and knowledge transfer across teams /li /ul h3Requirements /h3 pbCandidate Profile /b /p pbEducational Requirements /b /p pCompleted vocational training, diploma, or bachelor’s degree in one of the following or a comparable field: /p ul liInformation Technology / Computer Science /li liEngineering /li liBusiness Information Systems /li liData Science / Artificial Intelligence /li liBusiness Administration with strong technical focus /li liPractical experience with digital systems and data‑driven tools may be considered equivalent. /li /ul pbProfessional Experience /b /p ul liExperience in IT management, cloud systems, or digital operations /li liExperience in operations management, preferably in food delivery, hospitality, or logistics environments /li liUnderstanding of AI and machine‑learning concepts applied to real‑world systems /li liFamiliarity with dispatching systems, routing logic, demand forecasting, or optimisation workflows is a strong advantage /li liExperience with digital marketing platforms or delivery marketplaces is beneficial /li /ul pbSkills Competencies /b /p ul liStrong analytical and systems‑thinking mindset /li liAbility to bridge AI, technology, and daily operations /li liPractical, solution‑oriented working style /li liStrong communication and coordination skills /li liHigh sense of ownership and responsibility /li /ul pbLanguages /b /p ul liEnglish: Fluent /li liGerman: Intermediate or higher /li /ul h3Benefits /h3 pbWhat We Offer /b /p ul liA key on‑site role in a growing Swiss technology‑driven company /li liDirect involvement in IT, AI‑assisted systems, and operational strategy /li liOpportunity to shape data‑driven delivery and dispatching processes /li liClose collaboration with management and operational teams /li liCompetitive salary in line with Swiss market standards /li /ul /p #J-18808-Ljbffr