Join to apply for the VIP IT Support Specialist - Geneva - 6/12 months - EN/FR role at Michael Page
About Our Client
Our client is a global leader in its industry, operating in a dynamic and fast‑paced environment. The Geneva office hosts senior executives and requires top‑tier IT service delivery.
Job Description
* Deliver high‑quality Level 1 and Level 2 support for hardware and software issues.
* Manage incidents, problems, and requests in compliance with ITIL standards and SLAs.
* Troubleshoot and restore technical services and equipment promptly.
* Provide technical advice and guidance to end‑users, including senior executives.
* Promote awareness of IT tools and services through initiatives such as “Making Life Easy” roadshows.
* Support IT projects requiring on‑site involvement (approx. 10 per year).
* Coordinate with third‑party suppliers to ensure compliance and service improvement.
* Oversee the lifecycle of IT assets, from procurement to disposal.
* Log, assign, and accelerate tickets using the interaction and incident system.
* Act as a key interface with backline support teams to prevent and resolve issues.
The Successful Applicant
* Strong knowledge of ITIL Service Management principles.
* Solid understanding of IT application components and infrastructure.
* Excellent interpersonal and communication skills, able to interact with senior stakeholders.
* Proven experience in supporting IT services and applications.
* Ability to prioritize workload and work under pressure in critical situations.
* Fluent in English and proficient in French.
* Proactive mindset with problem‑solving capabilities.
* Comfortable working with third‑party providers and influencing outcomes.
* Experience handling high‑level executives and demanding environments.
* Autonomous, responsible, and able to provide guidance to junior colleagues.
What's on Offer
* A challenging and rewarding role in a prestigious Geneva office.
* Exposure to strategic IT projects and cutting‑edge technologies.
* Competitive compensation and benefits package.
Contact: Thomas Savourey
Quote job ref: JN-122025-6904232
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Information Technology
Industries
* Staffing and Recruiting
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