Missions
Are you passionate about facility management and operational excellence? Do you have a talent for leading teams and ensuring seamless day-to-day operations?
Join our prestigious private bank as a Facility Team Leader and play a pivotal role in managing our facilities, ensuring they operate efficiently while providing exceptional services to clients and employees alike.
Your Mission:
As a Facility Team Leader, you will oversee the management of our operational buildings, ensuring their proper functioning and maintenance while upholding our high standards of quality, safety, and service. Reporting to the Head of General Services, you will lead a team dedicated to delivering outstanding support and operational services.
Your Key Responsibilities:
1. Facility Management & Operations
Oversee the day-to-day operations of General Services, including real estate, reception, security, handyman services, and mail management, in line with bank procedures.
Ensure compliance with security and safety regulations, including participation in the bank’s emergency response protocols.
Manage relationships with external service providers (e.g., cleaning, technical support) and ensure service levels are met.
Represent the bank in interactions with local authorities (e.g., fire department, police).
Contribute to and lead real estate and technical projects for the bank.
2. Customer & Employee Services
Organize and oversee reception services for the site, ensuring high standards of customer experience.
Supervise the upkeep and presentation of client-facing areas, including lounges, reception halls, and other shared spaces.
Manage the inventory of supplies and equipment for client and visitor services.
Provide on-site support for office equipment and telephony in collaboration with the IT Service Desk.
3. Administrative & Budget Management
Handle billing, administrative tasks, and budget management for the facility.
Analyze work processes, propose improvements, and provide data-driven insights (e.g., cost analysis, reception function statistics).
4. Team Management
Lead, motivate, and develop your team to foster collaboration and high performance.
Supervise and evaluate your team members, ensuring alignment with the bank’s standards and objectives.
Develop a strong team spirit and encourage continuous improvement and efficiency.
Localisation du poste
Zone géographique
Europe, Suisse, Tessin, Lugano
Ville
LUGANO
Télétravail
non-autorisé
Critères candidat
Niveau d'études minimum
Bac + 2 / L2
Formation / Spécialisation
What We’re Looking For:
Your Profile
Education: Relevant professional diploma or equivalent (e.g., Maturité professionnelle).
Niveau d'expérience minimum
6 - 10 ans
Expérience
Experience: Solid experience in facility management and team leadership, preferably within a corporate or financial institution setting.
Compétences recherchées
Your Skills
Strong customer service orientation, with a focus on both internal and external clients.
Excellent organizational, planning, and prioritization skills.
Effective communication and active listening, with the ability to understand and address stakeholders' needs.
Teamwork and collaboration, with proven experience in leading and developing teams.
Additional Requirements
In-depth knowledge of regulatory and procedural compliance, particularly in the banking sector.
Awareness of risk management practices and the ability to identify and address potential issues promptly.
Physical presence on-site is essential (no remote working available).
Why Join Us?
At CA Indosuez (Switzerland) SA, we pride ourselves on providing a supportive and dynamic work environment that values collaboration, innovation, and professional development. You’ll have the opportunity to work at the heart of a prestigious private bank, contributing to the smooth functioning of our operations while leading a dedicated and talented team.
If you’re ready to take on this exciting challenge and bring your expertise to our team, we’d love to hear from you!
Langues
Fluency in Italian and English is required; knowledge of French is a plus