General Information
Ongoing studies in computer science, business informatics or a comparable field (alternatively, a completed IT apprenticeship with further training)
Initial practical experience in IT support / 1st-level support is an advantage
Good knowledge of Windows 11 and Microsoft 365 (Teams, OneDrive, SharePoint)
Basic hardware knowledge (PCs, laptops, mobile devices, printers)
Very good written and spoken German skills; good command of English
Team-oriented and reliable personality with a quick grasp of new topics
Structured working approach with a strong service and customer focus
Willingness to take responsibility in day-to-day operational business
What we offer
Workload & Working Hours
Start: by agreement or immediately
Workload: 40–60%
Workdays can be scheduled in advance in coordination
Flexible scheduling, especially during exam or semester periods
No shift work or weekend work
Work Location
100% on-site presence required
Primarily at Glattbrugg ZH, occasionally at Altenrhein SG
What We Offer
Part-time position alongside studies with practical IT experience
Fixed, predictable workload with flexibility during exam periods
Exciting airline environment: dynamic, agile and hands‑on
Close collaboration with internal departments and external IT partners
Short decision-making paths and direct communication
Opportunity for professional development during your studies
Salary: CHF 28,000 – 33,000 per year at 50% workload, depending on experience and expertise (including 13th-month salary)
Contact Information
Interested? We look forward to receiving your application. Please send us your complete documents, including a brief motivation letter and your current CV. If you have any questions about the role or the application process, we are happy to assist. We look forward to getting to know you.
What we are looking for
You are currently studying or at the beginning of your IT career and are looking to gain hands‑on experience in day‑to‑day IT operations. We are looking for a motivated and reliable individual who enjoys taking initiative, values direct user interaction, and actively supports IT operations in daily business. In this role, you will be close to the action, take on responsibility, and gradually develop into more advanced topics – supported and guided within a team environment.
Your main tasks
On‑site user and workplace support for digital workplace devices (laptops, smartphones), printers, local networks and standard software
1st-level support, ticket handling and escalation to internal/external 2nd- and 3rd-level support teams (in German and English)
Central point of contact and coordination with our external IT-as-a-Service provider
Support with hardware rollouts, device replacements and workplace setups
Involvement in the further development of the IT landscape and in defining the service scope with external IT partners
Support in documenting IT processes, services and interfaces
Participation in IT security awareness initiatives (e.g. preparation of training materials, support during training sessions)
(Strategic topics are handled with guidance and not under sole responsibility)
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