Short Description
As an Application Engineer – Salesforce, you will be responsible for the execution and implementation of various applications in the overall application stack within the organization, acting as a member of the IT Application Management team in AO IT. You will serve as the specialist for the Salesforce platform, consulting, implementing, testing, and creating training/documentation materials for Salesforce and related applications. You will also coordinate with partners, oversee the system landscape, and support business stakeholders.
Main Responsibilities
* Ensure the continued success of the event management and membership solution built on the Salesforce platform.
* Provide 2nd level support and troubleshooting for Salesforce, collaborating with relevant partners.
* Act as Salesforce administrator/support lead.
* Coordinate with partners regarding the development of the overall Salesforce platform in both project and operations mode.
* Correct application malfunctions and errors.
* Oversee and support a total system landscape of applications, including further development and contact with business stakeholders.
* Inform application users about malfunctions, application messages, and planned interruptions.
* Collaborate on the specification, testing, and rollout of application-related releases.
* Take responsibility for minor projects within the team and contribute to maintaining quality and productivity as a professional team member.
Main Requirements
* Strong technical expertise in engineering, business, systems development, ideally supported by an advanced degree.
* Additional professional certifications (e.g. Salesforce Admin) are considered a valuable asset.
* Minimum 5 years of experience in application management, development, or consultancy.
* Demonstrated expertise in managing the application life cycle from idea to implementation.
* Ability to drive innovative solutions and streamline processes within supported applications.
* Exceptional interpersonal and communication skills to effectively engage with internal teams and external partners.
* Deep understanding of regional differences, ensuring globally relevant but locally impactful strategies and solutions.
* Effective communication, negotiation, and interpersonal skills to manage relationships with diverse stakeholders.
* Fast understanding of complex business processes.
* Proficient in English; German is a plus.