Job Overview
The role of Principal Engagement Manager is a critical position that involves overseeing the delivery of complex projects and ensuring their successful completion.
Responsibilities:
* Lead the project team to drive the overall vision and direction, fostering collaboration and effective decision-making among stakeholders.
* Work closely with the sales account team, partners, and customers to understand their needs, challenges, and goals, identifying opportunities for growth and improvement.
* Apply expertise from industry best practices to promote the delivery of high-quality results, driving customer satisfaction and long-term success.
* Establish governance structures to manage requirements, scope, schedule, cost, and business objectives, ensuring alignment and transparency throughout the project lifecycle.
* Develop and execute proactive risk assessment, prevention, and mitigation plans, as well as identify, track, and resolve issues efficiently.
* Mentor team members to achieve project deliverables and promote desired outcomes, fostering a culture of continuous learning and improvement.
* Identify gaps between actuals and plan of record, proposing solutions and driving resolutions to ensure project success.
Qualifications:
* Experience in leveraging AI to enhance work processes, decision-making, or problem-solving is essential, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* Implementing or operating the ServiceNow platform and holding relevant certifications is required.
* At least 8 years of progressive experience in a professional services organization or equivalent experience.
* Ability to travel up to 50%.
* Excellent communication skills in both English and German languages are mandatory.
* Project Management certification in PMI or similar is necessary.
* Agile Scrum experience and Scrum Master certification are desirable.
* Comfortable leading projects independently.
* Good understanding of technology.
* Proven success in driving complex issues through analysis and resolution.
* A growth mindset and willingness to learn new things independently and at pace.
Additional Information:
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), we may be required to obtain export control approval from government authorities. All employment is contingent upon obtaining any export license or other approval that may be required by relevant export control authorities.