Introduction As Concierge Assistant Manager I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. The Assistant Concierge Manager oversees the daily operations of the Concierge, Drivers, Ski Butlers and Guest Services teams, ensuring service delivery reflects the Six Senses philosophy of "crafted experiences, emotional connection, and sustainable luxury.
As a passionate host and role model, the Assistant Concierge Manager:
~ Through strong regional knowledge and a trusted local network, the Assistant Concierge Manager ensures that even last-minute or bespoke guest requests are fulfilled with creativity, efficiency, and discretion.
Conduct regular training sessions and performance evaluations
~ Oversee daily Concierge, Drivers, and Guest Services operations across all shifts
~ Actively participate in early, mid, and late shifts as required
~ Ensure proper vehicle usage and safety compliance
Quality Assurance & Brand Standards
~ Ensure full compliance with LQA and Six Senses service standards and audit requirements
~ I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
To execute the position of Concierge Assistant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year's experience in a similar hotel operational role. I have a valid driver's license (Category B) and proficiency with hotel management systems or Opera PMS.
I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have a good command of written and spoken French and English with some knowledge of the local language and customs.