OverviewWe are seeking a Global Head of CRM to lead the transformation of our global CRM strategy, foster a customer-first culture, and deliver measurable business impact. This role demands a proven leader with a track record of building world-class CRM ecosystems, driving innovative engagement strategies, and steering cross-functional collaboration to maximize customer lifetime value across channels. As the Global Head of CRM, in close collaboration with every channel, you will shape and oversee the design, implementation, and optimization of CRM systems and processes while inspiring teams to adopt a data-driven, customer-centric mindset. If you are a strategic thinker with deep expertise in CRM and an ability to lead complex initiatives across diverse markets, this role offers a unique opportunity to elevate the customer experience and enhance business performance.Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of Swiss watch and high jewellery-making.
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