Salesforce is the #1 AI CRM where humans with agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Overview Of The Role
The Salesforce Agentforce Marketing platform is a leader in AI‑driven customer experiences solutions. It gives digital, data, and marketing teams comprehensive capabilities: unifying data, segmenting, gaining insights, and activating toward customer touchpoints like email, mobile, and web channels while optimizing the marketing funnel through agentic capabilities. The Salesforce Marketing Cloud Solution Engineer or Solution Consultant (MC SE) engages with customers ranging from operational marketing and IT teams to C‑Level executives. The MC SE acts as a trusted advisor and guide in delivering memorable customer experiences while intelligently positioning the business value of our solutions to all levels of audiences. The Solution Engineer is part of the Swiss Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also have the chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and grow your personal profile within Salesforce.
Responsibilities
* Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns
* Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
* Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers
* Deliver inspiring presentations and product demonstrations to expectant and influential audiences, either as part of sales cycles or Salesforce events such as World Tour
* Remain well‑informed on the latest innovations in customer experience management solutions
* Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement
Required Experiences And Qualifications
* Native in French & English
* 5+ years experience working within a Solution Engineering, Pre‑Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience
* 5+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI
* Autonomous self‑starter that can learn, lead and prioritise tasks and time effectively
* Comfortable working across multiple highly dynamic teams or on solo projects as required
* Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content
Advantageous/Preferred Experiences And Qualifications
* Curious early adopter of AI tools such as Cursor, Claude Code, LLMs to boost productivity & creativity
* ML/AI project experience
* Technical expertise in any of: Customer Data Platforms (CDP), Customer Relationship Management (CRM), Loyalty Management, Analytics and/or Real‑time Personalisation and Large Language Models (LLMs)/ Prompt engineering
* Experience in product management or post‑sales software implementations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process; humans will always make any candidate selection and hiring decisions.
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and creating a workplace that’s inclusive and free from discrimination. Your rights include selection based on merit, competence and qualifications without regard to protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, job performance assessment, discipline, termination, and all related actions.
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