Service Solution Architect Enterprise Business 80–100%
We transform buildings
With technology for smart and sustainable buildings and infrastructure, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and achieve world‑class experiences for people
Within Siemens Smart Infrastructure, you will be part of our Buildings Business Unit, which brings together the full portfolio of products, software and services for buildings and adjacent infrastructure
Join our team as a Service Solution Architect and be at the forefront of revolutionizing the world’s infrastructure. Play a key role in driving growth and transformation within Siemens Smart Infrastructure Building’s Business Unit
Location: This position will be located in either Zug, Switzerland or within the EU & UK
Prerequisite is, in any case, your legal eligibility to work in the respective country and there will not be the need to relocate. An engaged and multinational team will be happy to introduce you in our environment
The Role
As a Service Solution Architect in the Enterprise Business, you will play a decisive role in shaping profitable, outcome‑based service agreements for our largest and most complex customers worldwide. This role sits at the intersection of sales, technology, and digital services and is critical during the bid and presales phase
You act as the bridge between Enterprise Sales, Global Enterprise Customers (GEC), countries/LCBs, and the Digital Service Center (DSC)—translating customer challenges into scalable, digitally enabled lifecycle service solutions that are technically sound, commercially compelling, and executable
This role is designed for a professional who combines consultative selling, deep building technology expertise, and hands on digital service know how to turn complexity into customer value and designing a winning Digital Service Solutions for Global Enterprise Customers
Key responsibilities
Customer challenge translation & bid phase leadership
* Collaborate with Account Managers to understand customer pain points and business goals during bids
* Translate needs into structured, value‑driven service solution concepts
* Design comprehensive service agreements and lifecycle programs tailored to enterprise needs
* Leverage digital, remote, analytics, and outcome‑based service models
Technical architecture & installed base expertise
* Develop scalable, technically sound solutions based on installed systems, data, and compatibility
* Ensure alignment with cybersecurity, connectivity, and portfolio standards
Digital services & outcome‑based solutions
* Promote digital, cloud, and analytics‑driven services including diagnostics and optimization
* Drive adoption of outcome‑based, performance‑focused service contracts
* Balance scope, value, and cost while leading pricing for digital service offerings
* Coordinate globally to ensure competitive, profitable, and differentiated proposals
Country, DSC & execution alignment
* Align with countries and Digital Service Center to validate solutions and ensure smooth execution
* Oversee estimates, delivery handover, and ongoing service ownership and reporting
Thought leadership & capability building
* Engage customers with pre‑sales thought leadership and strategic insights
* Build internal capabilities through trainings, workshops, demos, and webinars
Your profile
* Bachelor’s or Master’s degree in Engineering, Business Economics (or comparable)
* 5+ years of relevant experience (or 10+ years across diverse roles) in service solution design, presales, digital services, consulting, or enterprise B2B environments
* Proven experience supporting enterprise bids and translating customer needs into commercial service solutions
* Strong knowledge of Building Automation, HVAC, Fire Safety, Energy Systems, and lifecycle service models
* Solid understanding of Digital Services, including remote services, cloud solutions, analytics, and data driven offerings
* Expertise in OT/IT integration, building data analytics, and Fault Detection & Diagnostics
* Strong technical and analytical capability to navigate complex systems and develop structured, solution‑oriented approaches
* Commercially astute with consultative skills, able to articulate clear value‑driven, outcome‑based propositions
* Effective communicator and influencer across account teams, program managers, and senior stakeholders in global bid environments
* Self‑driven, resilient, and adaptable, with strong ownership and the ability to perform in fast‑paced international settings
* Fluent in English (spoken and written)
* Role may be home office based within Europe with global customer engagement
* 2–3 days per week of mobile working is standard
* Mobility allowance
* Varied further training opportunities
* Access to employee share programs
* Further information about employee benefits can be found here
Our corporate culture – your new working environment
The culture at Siemens Switzerland is more than just a working environment – it is at the heart of our day‑to‑day interactions and the key to our success. Siemens Switzerland offers a future‑oriented working environment characterized by innovation, sustainability and personal development. We are characterized by personal responsibility, equal opportunities and diversity, to which every employee can contribute authentically. Flexible working models and remote working are a reality for us and enable our employees to achieve a good work‑life balance. Learn more and find out if you are a good match with Siemens by taking our culture quiz!
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