Job Description We are looking for an AI Implementation Engineer to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about designing & building AI solutions, keep on reading, as you might be the perfect fit for this job. The job in brief: Job Title - AI Implementation Engineer Working model - hybrid from Switzerland Team - you will join the new Automation department. Level - Professional Location - Chiasso, Switzerland (only for hybrid positions) Contract - Permanent - full-time (EUR 36 h/week) What your impact will be: Design and build custom AI solutions: Develop applications and tools that use AI to support key business processes. These solutions will be tailored to specific needs across different departments. Connect AI tools with our systems: Integrate external AI platforms (such as OpenAI or Google Gemini) with our existing tools using APIs, low-code platforms like n8n, and custom connectors. Create data pipelines: Build systems that collect and prepare data for use in AI models and machine learning workflows. Develop and train ML models: Work on models for tasks like lead scoring, forecasting, customer experience (CX) optimization, and qualification of prospects. Work with natural language processing (NLP): Create tools for analyzing conversations, automating emails, and generating insights from customer interactions. Build generative AI solutions: Use generative AI to automate tasks like content creation and communication personalization. Maintain and improve systems: Update code, monitor system performance, and retrain models regularly to ensure everything runs smoothly. Collaborate with tech teams: Work closely with data engineers, DevOps, and other developers to make sure AI tools are scalable and reliable. What You Might Build NLP-based systems that analyze calls and emails Virtual assistants and chatbots to support internal teams Recommendation engines that guide real-time sales or support actions Automated tools to generate personalized content Dashboards and reporting tools that surface AI-generated insights