As a Support Specialist, you stand for excellent service and become part of our mission: Let power in the hands of people who are dedicated to advancing a safer, more sustainable future. You are the voice of our company, both externally and internally, ensuring that customers around the world feel well supported – with a friendly, solution-oriented approach and a true hands‑on mentality. Sounds exciting? Then become part of our team – with flexible working models, plenty of room to shape your role, and a mission that truly matters. Office Reutlingen Department Customer Office Employment Type Permanent Schedule Full-time Seniority Experienced.
Mission
* You communicate directly with our customers around the globe, supporting them with professional and technical inquiries regarding our software solutions.
* You analyze, prioritize and solve complex application‑related issues in close collaboration with colleagues from Product Development and Project Management.
* You continuously expand your knowledge of IPOINT products, hosting environments and customer‑specific setups to provide high-level support at all times.
* You assess incoming support tickets and coordinate escalations in a structured and solution‑oriented way.
* You independently perform software installations, updates, and upgrades.
* You contribute to the development of support documentation and knowledge bases, ensuring your expertise is shared across the team.
* You actively participate in internal projects and contribute ideas and initiative to help drive improvements.
* You also take part in our on‑call support rotation.
Profile
* You have a degree or a comparable qualification in (business) informatics, material/product compliance or a related field.
* You bring at least 3 years of professional experience in IT support or in a similarly technical role.
* You have hands‑on knowledge of web servers (Apache, Tomcat), operating systems (Windows and Linux) and ideally programming skills (XML, JavaScript, HTML, CSS, Java) as well as experience with databases (Oracle).
* You are confident using Microsoft Office and ideally have experience working with JIRA and Confluence.
* You are familiar with ITIL or similar service frameworks and have worked with structured incident management processes.
* Ideally, you have first‑hand experience in fields like Material Compliance, IMDS, or Product Sustainability – or you understand the processes of OEMs and/or automotive suppliers.
* You approach challenges analytically and solution‑oriented and can communicate technical information clearly and understandably.
* You work reliably, in a structured, team‑oriented way – and remain calm and focused even under pressure.
* You are fluent in German and have strong English language skills – both written and spoken.
Benefits
* Trusted by Global Brands: For over 20 years, we’ve been partnering with major international companies.
* Compliance & Sustainability – We Master Both: We seamlessly combine compliance and sustainability.
* Work Where it Works Best for You: We offer modern offices at multiple locations, but you can also work remotely or even abroad, thanks to our flexible working models.
* A Supportive & Inspiring Work Environment: Enjoy the perfect mix of collaboration and independence in a team‑oriented culture.
* We Value You: Benefit from a competitive salary package, including a company pension plan and health perks.
* We Celebrate Success Together: Regular team and company events help us stay connected and strengthen our community.
* More Benefits: Enjoy 30 days of vacation, free drinks, fresh fruit, and JobRad leasing – so you can stay active and commute sustainably.
About Us
We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide. With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve. Which is why our growing team of 170 + experts needs you, your skills, and your enthusiasm!
Software by passion, sustainability by conviction – that’s what drives us. We are the best partner for digitalized life cycles of truly sustainable products.
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