Ph3Procurement Systems Training Support Specialist /h3 pYou will ensure users are successfully onboarded, trained, and supported on procurement systems, enabling them to manage transactions efficiently from requisition through to invoicing. /p pThis role combines training delivery, system configuration, and user support, with a strong focus on improving adoption, data quality, and process efficiency in an international environment. /p h3Your responsibilities /h3 ul liManage user onboarding, including system setup, access rights, and configuration /li liCoordinate with IT teams to ensure accurate system integration and user provisioning /li liDevelop and deliver training materials (guides, videos, live sessions) across multiple platforms /li liProvide hands-on user support for transaction processes (requisitions, approvals, invoicing) /li liMonitor user issues and troubleshoot system-related challenges in coordination with technical teams /li liContribute to improving tools, workflows, and system usability /li liSupport knowledge management and maintain documentation of best practices /li /ul h3Your profile /h3 ul liDegree in business, supply chain, public health, or related field /li /ul h3Experience technical skills /h3 ul liExperience onboarding, training, or supporting users on benterprise systems or digital platforms /b /li liStrong proficiency in bMS Office (especially Excel) and collaboration tools such as SharePoint /b /li liExperience with bERP or procurement systems /b (e.g. Coupa, ServiceNow, Salesforce) /li liAbility to manage bsystem configuration, user access, and data validation processes /b /li liExperience troubleshooting user issues and working with IT/support teams /li liUnderstanding of bprocurement workflows and transaction processes /b is a strong asset /li /ul h3Additional strengths /h3 ul liClient-facing experience with strong user support orientation /li liExperience in international or multi-country environments /li liKnowledge of bglobal health systems or programs /b is an asset /li liStrong communication skills with the ability to train diverse audiences /li liDetail-oriented with strong problem-solving and prioritization skills /li /ul pFor this position we can only consider applicants with a Swiss work permit or a Swiss/EU passport. /p /p #J-18808-Ljbffr