Our Grid Automation business unit offers a comprehensive portfolio of products and solutions in the field of substation automation and communication systems. These solutions serve all key segments of the electrical energy system, including power generation, transmission, distribution, as well as industry, transportation, and infrastructure.
The Service Project Management team in Switzerland is responsible for the successful execution of service projects and the management of Service Level Agreements (SLAs) for both local and export markets.
As a Project Manager Service Grid Automation (f/m/d), you will primarily manage a wide range of service projects (extensions, upgrades, retrofits), SLAs and orders related to protection and control systems, communication products, and SCADA systems.
How you’ll make an impact
Manage service projects, orders, and agreements in the field of grid automation, including extensions, retrofits, and upgrades, ensuring on‑time, on‑budget, and on‑scope delivery
Act as the main point of contact for customers, maintaining strong relationships and ensuring high levels of customer satisfaction
Collaborate with interdisciplinary teams to ensure compliance with industry standards and contractual requirements
Take ownership of order‑related risk management and implement appropriate corrective measures
Plan and implement effective problem‑solving activities and maintain various customer and service portals
Use SAP S/4HANA and other tools to manage SLAs and service projects efficiently
Conduct project reviews for management and customers
Support service sales by providing feedback and contributing to quotations and tenders
Your background
At least 5 years of experience in SLA management, customer project management, or as a project engineer in the industrial, energy, or a related sector
Solid knowledge of protection and control, communication products, and SCADA systems
Familiarity with Hitachi Energy products is preferred, such as IEDs, RTUs, MicroSCADA, and FOX
Good understanding of project management concepts and techniques; PMP or IPMA certification is a plus
Excellent analytical, problem-solving, and decision-making skills
Hands-on mentality combined with a customer- and results-oriented mindset
Strong communication, negotiation, and presentation skills in German, Italian or French, as well as English
Ability to work independently and collaboratively, and to adapt to changing environments and customer requirements
More about us
We are a flexible team with flat structures that operates in a dynamic, project‑oriented environment. Our SLAs and service projects span the full spectrum, from simple to highly complex. We value a hands‑on mentality, strong customer orientation, and a genuine willingness to invest in personal learning and growth. Thanks to our flexible working models, we can accommodate both personal and business needs while creating an environment in which all employees are empowered to perform at their best and continue to develop.
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