Joining ‘TeamOetiker’ means connecting with over 2,000 people in 32 countries and at 13 manufacturing sites. We are the leader in high-end connecting solutions for automotive and industrial applications. Our clamps, rings, straps, and quick connectors can be found on virtually every car in the world and in millions of home plumbing systems and appliances. We are a privately owned, family-run business, with a long-term perspective and a focus on sustainable business success.
Sound like a place where you want to be? Connect with us!
In this role based in Horgen, you have the following responsibilities
Leadership: Manage a team of 3-5 IT Service Management Specialists, providing guidance, support, and mentorship
Ticketing System Management: Oversee and participate in the documentation of all support requests and resolutions within our ticketing system, ensuring transparency, accountability, and efficient incident management
Hands-On Technical Support: Actively participate in resolving hardware, software, and network-related technical issues alongside the team
Collaboration: Collaborate with other IT support team members and departments to resolve complex technical issues
End-User Training: Oversee and provide guidance and training on various software and hardware systems to end-users
Asset Management: Maintain an inventory of all hardware and software assets
System Maintenance: Ensure regular maintenance and updates on hardware and software systems
System Setup: Assist with the setup and configuration of new hardware and software systems
Bachelor’s degree in Computer Science or related field
5+ years of experience in IT support and helpdesk operations, with at least 2 years in a managerial role
Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems
Proven experience in troubleshooting hardware, software, and network-related issues
Experience with Managing ServiceDesk Plus Cloud and Deluge scripting is a plus
Strong communication and interpersonal skills
Ability to work with people from diverse cultures and backgrounds
Proficiency in German and English
Working together to make over 2 billion connections every year. That’s what we do at Oetiker. Our ‘OneOetiker’ culture is built on open and respectful collaboration and strong relationships with team members. Our strength comes directly from our team, our values and a culture of trust, teamwork, and professional growth.