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Overview
We are seeking a business-focused applications analyst/developer to drive process improvement, design and build integrations, and support core platforms such as Salesforce and Business Central. The ideal candidate thrives on translating business needs into technical solutions, enjoys coding and optimizing systems, and contributes to project delivery and enhancements. While the primary focus is on business applications and integrations, the role may occasionally provide day-to-day IT support as needed.
Responsibilities
* Business Analysis & Solution Design
o Collaborate with stakeholders to streamline processes, design custom integrations, and deliver scalable applications enhancements.
o Translate business needs into technical specs and build solutions by coding and configuring in Salesforce and Business Central.
o Develop integrations and automation to improve scalability, performance, and cross-platform efficiency.
o Partner across teams to optimize workflows and continuously improve functionality.
o Propose and implement process improvements to enhance operational efficiency.
o Provide support, documentation, and training to end users.
o Leverage AI-powered tools (e.g., Copilot, BI assistants) to improve reporting, analysis, and process automation.
* Development & Integrations
o Lead and coordinate integration projects between core business platforms (ERP, CRM, Salesforce, etc.).
o Oversee API connections, data flows, and ensure seamless interoperability between systems.
o Take ownership of ERP & CRM application configuration, user management, and ongoing enhancements.
o Act as the go-to person for applications-related projects, upgrades, and troubleshooting.
o Coordinate implementations with external suppliers and consultants.
o Coordinate project deliverables, SLAs, and ensure third-party solutions meet internal requirements.
* Compliance & Audits
o Participate in internal and external audits (ISO 13485, ISO 27001, GDPR, etc.) and contribute to CAPA follow-ups.
o Ensure systems align with internal policies and regulatory frameworks.
o Support quality and regulatory audits (ISO 13485, GDPR, cybersecurity standards, etc.).
o Document and maintain evidence of system changes, access management, and validation procedures.
* DevOps & Delivery Practices
o Apply DevOps practices for Salesforce and Business Central, including version control, automated testing, and continuous integration/continuous deployment (CI/CD).
o Manage environments (sandbox, UAT, production) and ensure controlled release management.
o Promote and apply best practices in source code management and deployment pipelines.
* Experience & Skills
o 3+ years of experience in business analysis, IT delivery, or project coordination, with exposure to application implementation and enhancements.
o Hands-on coding ability (e.g., LWC/Apex for Salesforce, AL for Business Central, SQL, Java, HTML/CSS).
o Familiarity with CRM and ERP platforms, including configuration and integration support.
o Strong communication skills to bridge business and technical teams.
o Experience with scripting, automation, and other application programming.
o Experience with regulated environments (ISO 13485, ISO 27001, or equivalent) is an advantage.
o Understanding of DevOps practices (CI/CD pipelines, version control, automated testing) in Salesforce or similar environments and tools (e.g., Azure DevOps, GitHub Actions, Jenkins).
* Nice-to-Have Certifications & Professional Development
o Salesforce certifications (Administrator, Platform Developer I/II, or equivalent).
o Microsoft Dynamics 365 Business Central or related ERP certification is an advantage.
o ITIL Foundation or comparable service management certification is a plus.
o Familiarity with DevOps/CI-CD tools (e.g., Azure DevOps, GitHub Actions, Jenkins).
o Ongoing commitment to professional development in business systems, cloud platforms, and compliance.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* Industries: Medical Equipment Manufacturing
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