Support Engineer – Switzerland
This role sits at the heart of a developer-focused technical success organization, where you will directly impact how customers experience and succeed with a powerful code intelligence platform. You will support highly technical users, helping them troubleshoot complex issues, optimize deployments, and better understand large-scale code environments. Working in a global, distributed team, you will collaborate closely with engineers and product teams to resolve issues while also identifying opportunities for product and documentation improvements. This position combines deep technical problem‑solving with customer interaction, making it ideal for someone who enjoys both coding systems and engaging with developers. You will play a key role in ensuring customers succeed, while continuously learning and working with cutting‑edge technologies such as Kubernetes, cloud infrastructure, and AI tooling.
Accountabilities Troubleshoot and resolve complex technical issues reported by developers and enterprise customers
Support customers in deploying, configuring, and optimizing software in environments such as Kubernetes and cloud infrastructure
Act as a technical bridge between customers, engineering, and product teams to ensure fast and effective issue resolution
Investigate system behavior, logs, and integrations to diagnose root causes and propose long‑term solutions
Contribute to improving product documentation, internal knowledge bases, and troubleshooting guides
Identify recurring customer issues and suggest product or tooling improvements to enhance reliability and usability
Collaborate with cross‑functional teams to improve customer experience and support workflows
Stay proactive in identifying trends and opportunities for automation or process improvement
Requirements 2+ years of experience in a technical support, support engineering, or similar customer‑facing engineering role
Strong hands‑on experience with Unix/Linux systems and Bash scripting
Experience working with Kubernetes or containerized environments
Familiarity with code hosting platforms such as GitHub, GitLab, or Bitbucket
Solid understanding of databases, particularly SQL
Ability to troubleshoot complex distributed systems and technical infrastructure issues
Strong communication skills with the ability to explain technical concepts to both technical and non‑technical audiences
Experience working with developers or technical users in a support or engineering capacity
Curiosity and enthusiasm for understanding how systems work end‑to‑end
Exposure to cloud platforms such as AWS, GCP, or Azure is a plus
Interest or experience with AI tools and LLM‑based technologies is an advantage
Benefits Competitive above‑market compensation with transparent salary philosophy
Equity participation so you benefit from company success
Fully remote work with global flexibility
Generous perks and benefits package
Opportunity to work on cutting‑edge developer tooling and AI‑driven technologies
Learning and development opportunities in a highly technical environment
Collaborative, global, and engineering‑driven culture
Exposure to large‑scale, complex systems used by leading tech companies
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