CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
For our location in Zurich, we are looking for a Customer Business Solutions (m/f/d) to start as soon as possible.
YOUR FUTHER ROLL:
A. Contribute to the marketing of the global information management offering
Raise sales force awareness and improve their understanding of Business Solutions and the use of its various modules (LINK, LINK APP, LINK CONNECT/EDI, REPORTING)
Present our global Business Solutions to clients
Customize specific demonstrations based on needs
Train clients on our Business Solutions tools (LINK, LINK APP, LINK CONNECT, REPORTING)
B. Design and propose an offering
Analyze client needs in terms of Business Solutions and draft related requirements
Support business-related tenders Solutions
Ensure the development of the client's Business Solutions and their successful deployment
C. Implement an offering
Write the operational process for the Business offering and ensure approval from the CBS network
Write the specification of requirements and/or functional requirements for the evolution of the Business Solutions systems
Write specific EDI requirements
Train clients on our Business Solutions tools (LINK, LINK APP, LINK CONNECT, REPORTING)
Provide Level 1 support for Business Solutions applications for internal users
Define and provide key indicators (KPIs, KOIs, KFIs)
Manage the overall implementation project or focused on expertise (LINK CONNECT, Reporting)
D. Build internal controls
Provide tools to the data quality teams for internal control
Train the data quality teams on tools and/or internal reporting to address any data quality anomalies
Coordinate with MIS on technical issues arising from the following aspects: Data Quality
E. System gap analysis
Detect potential malfunctions and/or input deficiencies in our business solutions systems and coordinate corrective actions with the quality department (root causes)
Respond to any information related to process deviations
F. Advance improvements
Provide input for client contractual activity reviews
Participate in improvement plans and the implementation and monitoring of client productivity
Conduct regular reviews with the client on the deployment of Business Solutions
G. Community networking
Exchange best practices with other CBSs
Present new ideas and participate in workshops regarding the development of our internal tools
Act as a pilot for all substantial functionalities performed by MIS
H. Alert/inform management
Report malfunctions to Management
Inform Management of any significant deterioration in quality
I. Support activities
Provide Level 1 support to the client on Business Solutions tools
Specific activities
Create and maintain documentation on the client profile within the CBS scope
As a global organization, and part of the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
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