Summary -Supports all activities within the assigned Quality department. Contributes to the implementation, maintenance, and execution of the assigned Quality and/ or Laboratory Systems in an effective and compliant manner. About the Role Major accountabilities: Provides technical and/ or administrative support to the Quality Organization. Performs simple, routine, repetitive activities as directed by supervisor. Follows Standard Operating Procedures (SOPs) and/or Laboratory Methods in an effective and compliant manner. Provides assistance in the preparation of documents (e.g. reports, records, presentations). Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: Customer satisfaction -punctuality rate -Jobs done on time, following the specified cycle time -Consistent compliance with GMP and Health, Safety and Environment guidelines and Standard Operating Procedures -No complaints with regulatory inspections Minimum Requirements: Work Experience: Technical knowledge. Collaborating across boundaries. Operations Management and Execution. Skills: Continuous Learning. Dealing With Ambiguity. Gmp Procedures. Qa (Quality Assurance). Quality Control (Qc) Testing. Quality Standards. Self Awareness. Technological Expertise. Languages : German and English fluent Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: is external) Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: