Description
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The opportunity
As Regional IT Service Delivery Manager (SDM) for Central Europe, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Region and Site BU leads, business application owners and IT stakeholders on IT-related topics.
In this role, you are responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Regional IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.
In addition, you will lead Regional IT professionals, while managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
How you'll make an impact
1. Provide the interface to the business, consulting with the local BU leads, IT stakeholders & application owners within the business on IT-related topics - This position is a stakeholder facing role & requires management of expectations within the business
2. Lead a multi-country team of IT specialists, providing appropriate & efficient IT solutions/services to a defined sites.
3. Manage hosted IT resources & support global IT projects in respect of Hub implementation
4. Accountable for development & management of an organizational entity for delivering IT services, solutions & activities in the region. And for end-to-end IT service delivery incl. onsite services & IT/OT cybersecurity operational mgmt. at sites
5. Aggregate demands for new & improved IT infrastructure services required by the business & ensure overall business satisfaction with existing infrastructure services
6. Accountable for the assigned country scope ensuring that delivery of business processes/projects supporting IT systems/projects is aligned to business & function needs, resulting in improved efficiency, effectiveness, quality &/or operational functionality
7. Prioritize tasks & responsibilities to manage global, regional & local requirements & escalations seamlessly accordingly to the global targets & strategy
8. Responsible for compliance of IT services to local law, local license compliance & local IT controls compliance and for respective regional IT budget
9. Guides, motivates & develops direct & indirect subordinates within HR policies, for benefit of both company & employee
Your background
10. Bachelor’s degree in Comupter Science or Engineering preferred, and 15+ years of experience in Information Systems
11. 5+ years prior experience in IT with 2+ years prior experience in IT management role
12. Fluent English communication skills & good local language skills of the major country of responsibility
13. 2 years of experience in project management of complex global projects
14. Experience in process management, business process improvement, business process management, or value stream mapping
15. Experience with manufacturing operations methods, process, and change management is an advantage.
16. Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge
17. Flexibility to manage multiple shifts of IT resources in a factory environment
More about us
As part of our team, you will join a global technology leader that values diversity, fosters inclusion, and empowers people to grow. We believe in the power of technology and people working together to drive positive change. Join us and be part of a company that is committed to delivering excellence, driving digital transformation, and making a real impact—locally and globally.
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