About
We are too ‘CYCAS' to be grumpy.....
Our job isn't over until we get a smile! Cycas Hospitality is a hotel management company that prides itself on making a difference by being different.
Our vision is to be Europe's leading hotel company, and every team member plays a part in delivering exceptional service to guests, owners, and colleagues to achieve this.
Focusing on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look fun, while having a huge amount of fun working hard and delivering success and results.
OUR GIFT VALUES
* Growth: We aspire to grow in every sense—performance, business, and most importantly, our people.
* Integrity: A heartfelt desire to do the right thing.
* Fun: We take having fun seriously.
* Teamwork: We believe winning is a team sport.
Introduction
The Zurich hotel was rebranded in May 2023 as Radisson Hotel and Suites Zurich and is managed by Cycas Hospitality, a leading hotel operator in Europe.
The hotel offers 343 apartments and 104 hotel rooms, ideal for long stays or short city trips to Zurich.
Located between the city centre (15 minutes) and Zurich International Airport (10 minutes), guests can enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars, and a rooftop terrace.
The Perfect Candidate Has
* Preferred knowledge about Radisson and ideally with the Emma PMS system
* Enthusiasm & a true team player
* Service-oriented attitude
* A valid residence and work permit for Switzerland
* English and German speaking skills
* Willingness to work different shifts, including weekends & festive days
Main Responsibilities
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
* Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
* Handle all payment types such as room charges, cash, checks, debit, or credit.
* Manage check-outs, resolve late and disputed charges.
* Answer, record, and process all guest calls, messages, requests, questions, or concerns.
* Coordinate with Housekeeping to track room readiness for check-in.
* Provide guests with directions and local area information.
* Run daily reports, identify special requests, and check reports for accuracy.
* Complete cashier and closing reports in the system.
* Count bank at shift start and end, balance and drop receipts per accounting standards.
What We Offer You
* Salary according to the Collective Labor agreement L-gav and Hotela
* 13th-month salary
* Free parking
* 25 holiday days based on full-time contract
* Cycas smiles Reward & Celebration program
* Opportunities for international growth and training
* A fun workplace where people are at the heart of everything
* Discounts in Radisson & Cycas Hotels
Location
Opfikon, Zürich, Switzerland
Languages
* English
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