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As a Senior Technical Support Engineer in End User Services, you will serve as a role model and mentor to the team. Your expertise will guide and inspire fellow engineers, fostering their professional growth. You will support the EUS Management team by promoting good working practices and ensuring adherence to company policies. Your role includes maintaining optimal helpdesk telephone coverage, ensuring prompt assistance, and collaborating with the team to resolve urgent issues using your problem-solving skills.
Principal Responsibilities
* Provide courteous and professional technical support to end-users.
* Assist in daily helpdesk operations, ensuring continuous phone coverage.
* Identify and handle high-priority issues per escalation procedures.
* Oversee the incident queue, ensuring timely ticket processing.
* Create and share technical documentation; identify process improvements.
* Assist in automating infrastructure processes.
* Contribute to local, regional, or global IT projects.
* Lead by example; be available during weekends and holidays as needed.
* Own and manage projects and processes assigned by EUS Management.
* Support the team with professionalism and technical expertise.
Technical/Business Skills and Knowledge
* Desirable: 5+ years of enterprise experience, especially in finance and trade-floor support.
* Strong troubleshooting skills in a logical and consistent manner.
* Excellent analytical and problem-solving abilities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Investment Management
This job is active and accepting applications.
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