Overview
We are now looking for a motivated and curious young professional to join our team. This role is a dedicated mentorship opportunity for an ambitious individual eager to build a strong foundation for their career and define their own path. We are committed to fostering the right person and integrating them into our collaborative company culture.
What You'll Be Doing
* Learning and Growing: You'll work directly with our senior engineers to learn how to diagnose and resolve a wide range of hardware and software issues for our diverse client base, contributing to our mission of empowering clients through technology.
* Building Your Skills: You'll be mentored on how to manage IT support tickets, providing clear and empathetic technical guidance that builds trusted relationships with our partners.
* Aiding the Team: You'll assist in the day-to-day maintenance of our clients\' IT infrastructure, getting hands-on experience with networks, servers, and security systems to help us deliver unique and reliable solutions.
* Developing Best Practices: You'll learn to document IT assets and support activities, building a habit of precision and organization from day one, all within our new security-focused framework.
Who We're Looking For
We are looking for a curious, motivated, and empathetic team player with a positive attitude. You don\'t need to be an expert—we\'ll help you get there. What\'s most important is a passion for technology and a dedication to delivering a great user experience. This role is ideal for someone who thrives in a dynamic, less-structured environment and is motivated to take ownership of their professional development.
* You are a curious and quick learner who isn\'t afraid to ask questions.
* You are motivated to take on new challenges and contribute to a team\'s success.
* You have a natural ability to be empathetic and patient when helping others with technical issues.
* You are a strong team player who thrives in a collaborative environment.
Foundational Skills (What we\'ll build upon)
* Proficiency in English and French (bilingual).
* A foundational understanding of IT concepts and a desire to learn more.
* Familiarity with Windows and MacOS environments.
* A basic grasp of networking concepts (DNS, DHCP).
Why Join Us?
* A Partnership for Your Growth: You\'ll be paired with experienced professionals who are invested in your success, guiding your development as you become a trusted partner to our clients.
* Dynamic Growth & Diverse Projects: Instead of a predefined career ladder, you\'ll be exposed to a wide range of unique client challenges, allowing you to build a broad skill set and carve out your own path as an independent tech innovator.
* Empathy at Our Core: We foster a friendly, team-oriented environment where collaboration and mutual respect are at the core of everything we do, reflecting our vision to create positive customer experiences.
If you are a driven individual looking for the right place to launch your career, we invite you to apply. We are confident our team can empower you to become an exceptional IT professional. A cover letter is expected. Please state the word "orange" somewhere in the letter.
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