The Alpina Gstaad is a Swiss luxury hotel for travellers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés. We are seeking an inspiring Leader to join our Reservations Team and guide us towards excellence We are looking for an engaged and dynamic leader for our Reservations Department. In this key position, you will be responsible for leading and organizing the Reservations team to ensure outstanding customer service and optimize the efficiency of our operations. Lead and motivate the Reservations team Ensure first-class customer service and a positive guest experience Oversee daily operations in Reservations Train and develop staff Handle customer inquiries and complaints Collaborate with other departments to ensure smooth operations Create reports and analyses to improve service quality A dynamic, supportive and international work environment Modern remuneration and working time recording Opportunities for professional development Internal and external training opportunities Accommodation is provided in the region Alpina Benefit System with attractive employee benefits for outstanding performance Gold-certified by EarthCheck for a holistic, sustainable approach