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Client:
Johnson and Johnson
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Job Reference:
04dd961689ac
Job Views:
2
Posted:
25.04.2025
Expiry Date:
09.06.2025
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Job Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com.
Job Function: Supply Chain
Deliver Job Sub Function: Deliver Excellence
Job Category: Professional
All Job Posting Locations: Zug, Switzerland
Job Overview:
The person will be responsible for operational excellence and an outstanding customer experience by establishing and implementing the strategy for key business imperatives, driving connectivity across the business, enabling innovation, and ensuring strong operational performance. The GPO will lead the global development, implementation, and continuous improvement of consistent processes and standards for customer service, ensuring efficiency and high-quality interactions across all regions.
Key Responsibilities:
1. Strategic Project Management: Provide oversight and leadership for global initiatives to innovate and improve operations, lead regional teams, define project scopes, and manage communication and engagement.
2. Process Ownership & Standardization: Manage global standards, establish governance, develop customer service standards, and benchmark industry practices to ensure consistency and quality.
3. Continuous Improvement: Analyze data and feedback to identify improvement areas, optimize workflows, and adapt standards to local needs.
4. Collaboration: Partner with leadership, operations, IT, and regional teams to align processes with organizational goals and gather insights for enhancements.
5. Training & Support: Develop training programs, support customer service teams, and lead a community of practice for best practices.
6. Compliance & Risk Management: Ensure adherence to legal and regulatory requirements and implement risk mitigation strategies.
7. Metrics & Reporting: Define KPIs, track performance, and use data insights for decision-making.
Qualifications:
* Bachelor’s degree in Business Administration, Operations Management, or related field; advanced degrees or certifications are a plus.
* 10+ years of professional experience, including 5+ years in customer service or related roles, and 3+ years in a leadership or global process owner role.
* Proven track record in designing and implementing processes and standards.
* Experience working with cross-functional, multi-regional teams.
* Strong process management, communication, leadership, and analytical skills.
* Fluent in English; additional languages are a plus.
* Six Sigma, Lean, or similar methodologies preferred; FPX or project methodology certifications are also preferred.
Johnson & Johnson is an Equal Opportunity Employer. For accommodations during the interview process, please contact the Employee Health Support Center or AskGS.
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