Role Overview
Deskside Support Engineers provide frontline technical support for desktop environments. Responsibilities include deployment of desktops/laptops, installation and configuration of physical server/network equipment, application setup, troubleshooting, incident resolution, and request handling.
Onsite – Basel – 5 days (Remote option is strictly not available for this position)
Client: Leading global pharmaceutical company
German speaking is Mandatory
Entry-level Position (6 month -1 Year experience)
Key Responsibilities
* Break-Fix & End User Support: Deliver day-to-day troubleshooting and support for Windows workstations and mobility devices.
* Hardware & Software Installation: Configure and maintain desktops, laptops, servers, and specialized devices to ensure usability.
* SCCM & O365 Expertise: Practitioner-level knowledge in SCCM 2012 and Office 365 administration.
* Manufacturing IT Support: Assist shop-floor handhelds, rugged tablets, scanners, and lab/manufacturing PCs.
* Data Collection & Preservation: Support migrations and eDiscovery activities.
* Smart Hands & Feet Support: Assist technology teams with on-site tasks, including rack-and-stack operations.
* Vendor Coordination: Manage physical access for vendors, cable patching, and printer services continuity.
* Network & Connectivity: Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services availability.
* Advanced Troubleshooting: Identify root causes of incidents across IT devices and mobility platforms.
* IT Asset Lifecycle Management: Oversee asset collection, secure storage, imaging, allocation, recovery, disposal, and updates.
* Manufacturing/Lab IT Systems: Support specialized equipment in clean room and GMP/GxP environments.
* Power Shutdown Management: Handle maintenance activities, including safe shutdown of data center devices.
Qualifications
* Analytical & Troubleshooting Skills: Strong problem-solving capabilities with advanced technical depth.
* Communication Skills: Ability to collaborate across teams and OEMs on high-priority issues.
* Windows Expertise: Deep understanding of MS Windows OS and MS Office applications.
* Customer Support Orientation: Proven ability to deliver high-quality end‑user support.
* Experience: Minimum 2 years in desk‑side support services.
* Networking & Infrastructure Knowledge: Basic understanding of networks, telecom, compute, and storage.
* MacOS & iOS Administration: Advanced skills in imaging, deployment, and endpoint management.
* Mobile Device Support: Advanced knowledge of mobile platforms and device troubleshooting.
* Policy & Certificates: Basic understanding of user certificates, keychains, and policy management.
Education & Certifications
* Diploma or Degree in IT
* ITIL Certification (preferred)
* Additional certifications in desktop, server, or mobility support are advantageous.
Job Details
* Seniority level: Entry Level
* Employment type: Full-time
* Job function: Engineering and Health Care Provider
* Industries: Pharmaceutical Manufacturing
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