Job Description
The Customer Implementation Specialist is responsible for every aspect of delivering medical equipment and related services to customers.
Tasks include:
Customer site inspection and design
Participation in contract negotiations and site preparation
Delivery and installation coordination with the customer and third parties
Marketing collaboration, customer training, and final commissioning and acceptance
This position requires frequent travel within Europe and potentially in Asia in the future.
Required Qualifications:
Bachelor’s degree or equivalent combination of education and experience
2-3 years in a similar role managing complex or multiple projects in the medical device industry
Experience engaging with executive management and clinicians in diverse customer organizations
Proactive, customer-focused problem-solving approach
Ability to handle multiple projects independently
Proficiency in English and at least one additional European language
Willingness to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support customer relationships
Collaborate with Sales and Service departments to define customer requirements before contract negotiations
Develop detailed implementation plans based on customer needs
Understand the product and service offerings specific to each customer
Coordinate with all relevant functions to meet customer requirements and obligations
Communicate effectively at all levels within the customer organization, including C-Level
Ensure timely delivery of products and services post-order, including training
Manage project phases such as site planning, preparation, delivery, installation, and training
Conduct site visits and monitor progress to ensure schedule adherence and customer satisfaction
Handle customer questions, complaints, and feedback to maintain high satisfaction levels
Maintain accurate project and customer data records
Exhibit leadership aligned with company values
Additional tasks may be assigned based on company plans
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