MEININGER is a unique hotel concept in various European cities, combining the service and comfort of a budget hotel with distinctive interior features such as guest kitchens and game zones. Guests of all ages and backgrounds are captivated by our central locations, high-quality interiors, and fair prices. Thanks to our highly motivated team and a down-to-earth, lively atmosphere, MEININGER Hotels feel like a true home.
Employment Type: Full-time
Responsibilities
1. Create a welcoming atmosphere and ensure an unforgettable stay for our guests.
2. Serve as the primary contact for guests throughout their stay, responsible for check-in, check-out, and occupancy optimization.
3. Answer guests' telephone and personal inquiries, providing information about local excursions, sights, and additional services.
4. Enjoy working in a diverse environment and be flexible with working hours, including weekends, weekdays, day, and night shifts.
Profile
* Possess initial work experience and/or a passion for hospitality or the service industry.
* Be an open-minded person who enjoys working in a dynamic environment with diverse tasks.
* Be an engaged and helpful individual who enjoys providing guests with an unforgettable experience.
* Have knowledge of reservation systems (e.g., ASSD, Fidelio, SIHOT) or learn quickly.
* Be a team player willing to support colleagues to solve problems collectively.
* Speak German at solid B1-B2 level and good English; additional languages are a plus.
What We Offer
* A fixed salary plus additional benefits.
* 25 vacation days plus extra days based on tenure (max. 5 days).
* Two additional paid days off annually for volunteering activities (Corporate Volunteering & VTO Program).
* Work in a diverse team where your individuality is valued.
* Development opportunities within an international organization.
* MEININGER Staff Nights program and discounts for friends & family.
* Employee events and team activities: M-Days, Christmas parties, team-building events.
* Open Up: Access to 1-on-1 sessions with certified psychologists for employees and their families.
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