Get AI-powered advice on this job and more exclusive features.
Within 30 years, ALTEN has become leader in both outsourced Engineering and IT Enterprise Services. ALTEN, composed of 54,000 employees (88% engineers), carries out complex and highly technical projects throughout the value chain of 6,500 clients, the most prestigious companies in all sectors of industry, services and telecommunications. We work with key actors in the Aeronautics & Space, Defence & Naval, Security, Automotive, Rail, Energy, Life Sciences, Finance, Retail, Telecommunications and Services sectors.
Since 2005, with 450 current employees, ALTEN Switzerland is a reference partner in providing Engineering services to 100 world leading companies. ALTEN Switzerland’s activities cover all the main strategical areas of the Swiss market in Life Sciences, Engineering & IT Services.
Main responsibilities
* Incident Management (Level 3 Support): Handle complex incidents from Level 2 via ServiceNow, perform root cause analysis, coordinate with application vendors, validate fixes, and manage enhancement requests.
* Maintain close collaboration with Level 2 support, application vendors, cross-functional IT teams, product owners, and business stakeholders.
* Oversee infrastructure maintenance, coordinate upgrades and patches with infrastructure teams, and proactively monitor system performance.
* Create and maintain knowledge base articles documenting common issues, troubleshooting steps, and best practices for support teams.
* Monitor application performance, availability, and security; implement monitoring scripts and alerts; support test automation efforts.
* Report vulnerabilities, participate in security reviews and audits, and apply best practices to ensure application and data protection.
* Suggest enhancements to support processes, contribute to best practice development, and identify automation opportunities to reduce non-value-added tasks.
* Actively take part in Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and keep activities up to date.
Main requirements
• Degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in application support or operations.
• Strong experience with incident management processes and tools.
• Excellent troubleshooting and problem-solving skills.
• Solid understanding of web application architecture, infrastructure, and integration patterns.
• Technical understanding of cloud platforms and databases.
• Experience with application monitoring tools and techniques.
• Experience with ERP and/or Product Lifecycle Management is a plus.
• Excellent written and spoken English.
What we offer you
At Alten, we offer you the security of a permanent contract while also giving you the liberty to work with multiple prestigious clients. With the luxury of having a wide range of offices around the world, we are in a unique position to provide you with the freedom to experience national and international business opportunities. Thus, we function in a highly innovative market, always being up to date with the latest technologies and making you a pioneer in your field.
Therefore, we offer our employees sought-after trainings and workshops ranging from hard to soft skills and providing you with certificates that will further increase your qualifications, enabling you to participate in ground-breaking projects.
Apply now and be a part of our amazing journey. We believe in growing together!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services
Referrals increase your chances of interviewing at ALTEN Switzerland by 2x
Get notified about new Operations Engineer jobs in Geneva, Switzerland.
Mechanical Safety Engineer (EP-DI-SO-2025-124-LD)
Project Lead Engineer in e-Mobility 80 – 100% (f/m/d)
Junior Full-Stack Software Engineer (FAP-BC-ENG-2025-116-GRAE)
Electrical Engineer in the Electrical Project Management Section
Casino Slots and Technical Operations Manager
Computing Engineer (HR Business Applications) (FAP-BC-ENG-2025-133-LD)
Active Directory Security Engineer (80-100%)
Data Engineer F/H - Domaines Technology & Operations / Development / Data Office
Senior Manager of IT Insourcing & Offshore Operations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr