For Those Who Seek Excellence
Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
CLIENT DATA & INSIGHTS MANAGER
CDI
Plan-les-Ouates
YOUR ROLE
We are seeking a Client Data & Insights Manager who is responsible for driving the global client engagement strategy through rigorous data governance, disciplined performance monitoring and cross-functional collaboration.
This role ensures that client data is transformed into actionable insights to support business growth, client development, and CRM excellence across markets.
PLAYING YOUR PART
Client Data Management
* You will track and analyze key KPIs to monitor performance across markets and support client engagement growth
* You will translate business insights into data-driven action plans
* You will support markets in implementing client development strategies based on insights
* You will develop and maintain dashboards to ensure clear data performance visibility tailored for retail teams and top management
* You will supervise client segmentation and scoring methodologies
* You will ensure the highest standards of data governance and compliance
* You will support retail teams in embedding a strong client data culture
Database quality & targeting
* You will ensure a healthy, compliant, and actionable client database at all times
* You will monitor data quality, completeness, and enrichment across markets
* You will drive continuous improvement in targeting accuracy
* You will ensure relevant targeting strategies for campaigns, in close collaboration with the client team
* You will support retail teams in embedding a strong client data culture
Client performance governance
* You will manage and track requests through a centralized ticketing system
* You will ensure proper prioritization and resolution of data, CRM, and reporting requests
* You will standardize KPI frameworks and reporting methodologiesYou will strengthen executive visibility on client performance globally
Group interface & cross-functional collaboration
* You will act as key contact for client data topics with the Group
* You will ensure alignment with Group frameworks, tools, and reporting standards
* You will collaborate closely with Regions, Marketing, Retail, Commercial, CS and key maison stakeholders to fuel business growth
* You will promote best practice sharing across markets
WHAT WILL MAKE YOU SUCCESSFUL?
* A solid experience in client analytics, CRM, or data-driven environments
* An expertise in CRM ecosystems (Salesforce, a plus) and understanding of database management and data quality principles
* Ability to operate in a complex, international matrix organization, with a high level of precision and business acumen
* Ability to work cross-functionally and communicate complex insights effectively
* Solution approach and client-centric mindset with attention to detail
* Adaptability and agility, Collaborative and Team spirit
* Fluency in English and French
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
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