Job Offer :Shop Manager – Specialty Coffee
Location :Zurich
Contract type :Permanent / 80%
Start date :To be defined
About Us
We are a team of specialty coffee enthusiasts who have been at the forefront of the Swiss coffee scene for over sixteen years.
From day one, our vision has been not only to serve great coffee but tocreate it— by roasting and serving it ourselves — in a way that respects everyone involved in the coffee supply chain.
As co-founders of theRoasters Unitedcollective, we work directly with producers to source our coffees responsibly, ethically, and sustainably.Our young and dynamic team is growing fast, and we’re now looking for someone just as passionate as we are to join us!
The Role :
AsShop Manager, you’ll be responsible for the operation of one of our coffee shops. You’ll lead the team, embody our vision and values, and ensure our high standards in quality, service, and specialty coffee are upheld every day.
Responsibilities:
Team Management & Leadership :recruit, train, and guide the team while encouraging a positive, engaging, and supportive workplace culture.
Operations :oversee daily operations, including stock management, order processing and reception, and ensuring compliance with hygiene and food safety standards.
Customer Experience & Service :deliver a warm, high-quality, personalized customer experience while maintaining the standards of specialty coffee.
Sales Development :drive and exceed sales goals by coaching the team, optimizing product presentation, and offering thoughtful product recommendations.
Administrative Management :Schedule staff according to CCNT regulations, manage inventory, handle cash operations, and read and analyze the shop’s P&L to improve cost efficiency.
Your profile:
Proven experience in a management role within the hospitality or food & beverage sector
Strong passion and solid knowledge of specialty coffee (extraction, origin, processing, etc.)
Excellent leadership and team management skills; organized, proactive, and collaborative
Strong sense of customer service and ability to build client loyalty
Comfortable managing the operational and financial aspects of a retail outlet (budgeting, P&L analysis)
What we Offer:
A stimulating and passionate environment based around people and quality
Opportunities to grow within a purpose-driven and expanding company
Ongoing training in specialty coffee
Internal perks (unlimited coffee, discounts on all products)
Continuous daytime shifts, two consecutive days off
5 weeks of paid vacation
Salary to be determined based on profile
Want to Join us?
Send us your application (CV + cover letter) to:
jobs@borealcoffee.ch
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