Join to apply for the Specialized Corporate Travel Counselor role at American Express Global Business Travel.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Job Description
As an American Express Specialized Corporate Travel Counselor, this person will provide specialized service to client travelers that requires high touch service. The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, and vast destination knowledge. This role is accountable for both individual and shared team goals, providing customer service and accurate completion of international, domestic travel arrangements, and special requests.
Hours of operation are Monday through Friday, 8am – 5pm CET.
Required Skills/Qualifications
* At least 2+ years of corporate travel counselor experience.
* 2+ years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway).
* Experience in booking and quoting trips (flight, train), considering provider conditions.
The Global Business Travel Preferred Supplier Strategy
* Ability to create logistics plans respecting customer travel policies.
* Handling inquiries mainly via email with Outlook/Salesforce, also by phone.
* Good knowledge of flight/train bookings, including group bookings (training available).
* Interest in reservation systems and participant registration solutions like Meeting Central.
* IT affinity; experience with MS Office, especially Excel.
* Structured work and time management skills.
* Team spirit and willingness to accept technical instructions.
* Excellent communication skills in German and English, proactive service mindset.
* Interest in continuous training and quick learning ability.
* Back-office experience preferred, troubleshooting resourcefulness, strong organizational skills, and ability to multitask.
* Problem-solving skills, adaptability to change, and managing workflow in a fast-paced environment.
Location
Switzerland
The #TeamGBT Experience
* Flexible benefits including health, welfare, retirement, parental leave, adoption, and wellbeing resources.
* Travel perks with weekly deals from major providers.
* Access to over 20,000 courses, leadership development, and internal job openings.
* Inclusive culture with global inclusion groups.
* And much more!
We consider all applicants equally, regardless of age, gender, race, disability, or other protected characteristics. For accommodations or privacy details, please refer to the recruitment privacy statement.
If you’re passionate about our mission and believe you’d be a great fit, don’t worry about every requirement—apply anyway!
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service, Quality Assurance, Other
* Industries: Events Services, Hospitality, Travel Arrangements
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