ServiceNow ITAM Developer
B&A is looking for a Software ServiceNow Developer to join a contract with a federal government client in support of an important mission. The successful candidate will oversee the design, development, testing, and maintenance of software applications with a primary focus on ServiceNow platform integrations and enhancements. The ideal candidate will have a strong background in IT Asset Management (ITAM) within ServiceNow, deep experience developing on the ServiceNow platform, and a proven track record of delivering scalable, high‑quality solutions that align with security, performance, and usability standards.
Responsibilities
* Design, develop, and implement solutions within the IT Asset Management (ITAM) module of ServiceNow, ensuring alignment with business objectives and lifecycle management best practices.
* Build and enhance ITAM solutions across hardware, software, and cloud asset management, integrating front‑end interfaces, back‑end logic, and CMDB data models within ServiceNow and external systems.
* Develop and configure ITAM components including asset lifecycle workflows, license management, reconciliation processes, normalization, and discovery integrations.
* Write clean, scalable, and maintainable code using ServiceNow best practices, including JavaScript, Glide API, and platform‑native development tools.
* Perform unit, system, and integration testing to ensure accurate asset tracking, compliance, and optimal system performance.
* Troubleshoot and resolve issues related to asset data integrity, reconciliation discrepancies, and system integrations in a timely manner.
* Monitor and maintain ITAM modules, ensuring accurate asset visibility, lifecycle tracking, and compliance with organizational and regulatory standards.
* Implement enhancements such as automated asset provisioning, software license optimization, and audit readiness capabilities.
* Address system defects and ensure the reliability, security, and performance of ITAM solutions.
* Provide technical leadership and mentorship to junior developers, particularly in ITAM best practices and ServiceNow development standards.
* Participate in architecture design sessions, focusing on CMDB alignment, asset data models, and integration strategies.
* Ensure timely delivery of ITAM‑related development milestones in alignment with project plans.
* Collaborate with cross‑functional teams including asset managers, procurement, security, and finance stakeholders to deliver end‑to‑end asset lifecycle solutions.
* Lead requirements gathering sessions specific to ITAM, including hardware asset management (HAM), software asset management (SAM), and SaaS management.
* Translate business requirements into scalable ITAM solutions, ensuring compliance, governance, and cost optimization.
* Create and maintain detailed technical documentation including asset lifecycle workflows, data models, reconciliation logic, and user guides.
Education and Experience
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* Minimum 15 years of software development experience, with at least 3+ years specializing in ServiceNow, including significant hands‑on experience with IT Asset Management (ITAM) modules (HAM, SAM, or SaaS).
Required Skills
* Deep expertise in ServiceNow ITAM modules, including Hardware Asset Management (HAM), Software Asset Management (SAM), and Asset Lifecycle Management.
* Strong experience with CMDB design, asset data normalization, reconciliation, and discovery tools.
* Hands‑on experience with ServiceNow integrations (REST, SOAP, JDBC) to support asset data ingestion from external systems (e.g., procurement, SCCM, cloud platforms).
* Proficiency in JavaScript, Glide API, HTML, CSS, and ServiceNow development frameworks.
* Experience with software license management, compliance tracking, and audit support.
* Strong understanding of ITIL practices, particularly as they relate to asset and configuration management.
* Experience building dashboards, reports, and performance analytics focused on asset utilization, compliance, and cost optimization.
* Excellent analytical, problem‑solving, and communication skills.
* Experience working in Agile environments is preferred.
Security Clearance
* Ability to obtain a public trust clearance.
EEO
B&A provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work‑related activities.
EEO is the Law.
B&A participates in e‑Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 Form to confirm work authorization.
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