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I help companies attract the right talent and convert them into engaged candidates — through smart sourcing and a human-first approach.
To reinforce our teams operating the Cloud platforms of our clients, we are looking for a SDM to support our growth in enterprise managed services.
Your role and responsibilities
1. Service Management:
2. Manage client contractual relationships.
3. Oversee IT Service Delivery, including incident escalations, service requests, and changes, with knowledge sharing across multiple clients.
4. Lead operational and financial review meetings (weekly, monthly, quarterly).
5. Drive continuous improvement in services and processes based on ITIL principles.
6. Build strong relationships with other Sword Technologies teams and suppliers for a 24/7 service.
7. Customer Care & reporting:
8. Produce and deliver reports for clients.
9. Respond to customer needs with a systematic approach to improvement.
10. Participate in training and responses to tenders.
Your profile
1. Higher education (Bachelor degree minimum) in technology, computer science, business administration, engineering, or performance management.
2. At least 2 years of professional experience as SDM in service delivery, client-facing, in a multicultural environment.
3. Proficiency in English and French (B2 or higher).
4. Autonomous, team-oriented, performance-driven, with strong communication skills.
5. Adaptable to fast-paced environments with tight deadlines.
6. Ability to simplify complex ideas and communicate effectively.
Technical skills
1. Advanced skills in Office Suite, including teaching others.
2. Understanding of Microsoft Cloud Services (Azure, Microsoft 365).
3. Knowledge of ITIL, Agile, ServiceNow, and related business and project management terminology.
4. Ability to communicate technical information to diverse audiences.
Sword Group specializes in Microsoft Cloud technologies, supporting clients with operational and integration projects across Microsoft 365 and Azure platforms.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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