Head Concierge
MRH-Zermatt SA – Vacancy: 19.01.2026 | 1 position | Zermatt (VS) – 100% – Start 15.04.2026 – Permanent – Registration required.
Main Tasks
* Ensure daily implementation of Concierge service standards and protocols.
* Oversee guest reception from arrival to departure and manage complex Concierge requests.
* Supervise Concierge operations, including reservations, billing, and cash handling.
* Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
* Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
* Lead and coordinate the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
* Organize daily operations, allocate tasks, and optimize staffing levels.
* Monitor departmental performance indicators and contribute to service quality improvements.
* Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
* Ensure compliance with health, safety, and quality standards.
Profile
* Minimum 3–5 years of experience in a Luxury Concierge department within a 5‑star / Palace hotel, ideally in a premium mountain resort.
* Proven experience in a seasonal environment with high activity levels and operational peak periods.
* Strong experience in team leadership, operational planning, and guest relations excellence.
* Demonstrated ability to handle VIP and high‑profile guests with absolute discretion and attention to detail.
* BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
* Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
* Excellent interpersonal skills and professional manners.
* Absolute discretion and strict respect for guest confidentiality.
* Well‑groomed appearance and strong organizational skills.
* Extensive local knowledge.
* Membership in Les Clefs d’Or is a plus.
* Solid IT / computer skills.
* Valid driving license.
Work Location
3920 Zermatt (VS)
Workload
100%
Employment Start
15.04.2026
Employment Duration
Permanent
Work Form
Sunday and holiday work, Shift work
Language Skills
English – Very good knowledge (oral and written). German – Good knowledge (oral and written).
Apply
By e‑mail: careers-zermatt@michelreybier.com
#J-18808-Ljbffr