Here at Van Cleef & Arpels Geneva we are expanding our family by looking for a highly organized, precise and pro‑active Operations Manager for a full‑time position, based in our boutique of Geneva.
CONTEXT
The Operations Manager manages a team dedicated to achieving the boutique's sales ambitions and operational efficiency objectives, while strictly respecting our compliance obligations.
He (She) is a key player in the boutique's managerial pole, demonstrating an entrepreneurial spirit firmly rooted in their managerial, operational, organizational and analytical skills. He (She) is solution‑oriented and gifted with an agile analytical mind.
With a strong presence on the sales floor, all actions serve a double objective: excellence in management of operational flows and contribution of delivering an outstanding client experience.
Your Responsibilities
1/ Merchandise, supply and cash flow management
* Participates in the development of the boutique's overall action plan with management and peers, conducts quarterly progress reviews and demonstrates proactivity and agility in proposing relevant and innovative adjustments.
* Regularly and accurately analyzes results and key KPIs.
* Collects and circulates best business practices within the network, suggesting improvements and embodying change management and our transformation challenges.
Stock Management
* Organizes and manages the flow of goods and stock in compliance with company and Group procedures.
* Ensures that inventories, audits and cash closures/reconciliations are carried out correctly and produce impeccable results.
* Anticipates needs and organizes the receipt, storage and restocking of goods and consumables to maintain the necessary stock levels and facilitate access to employees.
* Organizes the perfect management of reservations and entrusted items.
* Warns of risks of stock‑outs in relation to results, seasonality of activity and sales projections.
* Promotes the right level of collaboration and mutual assistance in the management of logistics flows within the market / Europe.
Cash Management
* Organizes and enforces in‑store collection procedures such as cash register opening/closing, collections, sales recording, returns and exchanges in strict compliance with procedures.
* Trains teams, communicates regularly and ensures strict compliance with financial and tax procedures in all day‑to‑day operations, in line with our compliance and anti‑money laundering obligations.
* Organizes and coordinates the supplies required for the smooth running of sales activities (sales equipment and consumables).
* Acts as referent/key‑user for retail back office, logistic and CS platform, security and FM services.
* Organizes and enforces boutique security procedures in close collaboration with the Security HQ, Richemont and Cartier Suisse operations management.
* Coordinates relations with our external security, external agency (hostesses) and cleaning service providers.
2/ Client Experience’s Continuous Improvement
* Promotes and coordinates the roll‑out of transformation and innovation projects in collaboration with head office teams and ensures smooth communication between all those involved.
* Embraces with conviction the acceleration of omnichannel for the benefit of the customer experience and sales performance: (Click &collect, Deliveries, mutualization, etc.).Is a driving force in change management, supporting and mobilizing teams in the evolution of business practices and the adoption of new tools.
3/ Team management & development
* Reporting to the Boutique Director and managing a team of 3 Boutique Administrators, and with transversal responsibility for the Jewelry workshop, as well as temporary personnel.
* Agilely structures, leads and adapts team organization in close collaboration with management, human resources and head office departments.
* Clearly assigns roles and responsibilities so that all tasks are carried out efficiently and performance targets are met.
* Orchestrates schedules in line with boutique’s needs (match‑to‑traffic) and ensures rigorous management of work and rest times.
* Co‑construct coaching and training strategies with management and other divisions.
* Regularly addresses individual development issues, provides feedback and builds individual development plans.
* Organizes employee training on safety/security issues and procedures.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
* Master's degree or equivalent
* Strong retail and operations experience in luxury environment.
* Strong leadership, communication and management skills with a flair for business and customers.
* Knowledge of the luxury goods industry and the jewellery/watchmaking sectors is a plus.
* Strong organisational skills and long‑term vision.
* Strong expertise in clienteling
* Performance culture and results orientation.
* Excellent analytical skills and understanding of retail productivity levers.
* Experience in an international environment.
* Fluency in French and English.
* Strong digital skills and an interest in new technologies and media.
* Strong interpersonal skills.
* Willingness to work weekend shifts and travel for training, customer events, etc. as required.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
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