* 9-month contract with possible extension
We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints.
Requirements
* Map customer journeys, identify improvement opportunities, and define business requirements
* Support process improvements and operational readiness for new initiatives
* Create documentation, work instructions, business cases, and customer communications
* Act as the key contact for customer service topics and customer experience impacts
* Lead UAT activities and collaborate closely with business and technical stakeholders
Competences
* 5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry
* Experience working with Agile and/or Waterfall methodologies
* Strong customer experience and process improvement mindset
* Strong analytical and problem-solving skills
* Excellent stakeholder management and communication skills
* Telecommunications experience is an advantage
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