Overview
Join to apply for the Support Engineer Cloud role at ELCA Cloud Services.
ELCA Cloud Services is your one stop shop to get support for the complete spectrum of IT infrastructure services. We master the whole cloud adoption process, from Advisory, architecture, integration, migration to Operation & Maintenance. As part of the ELCA Group, our key differentiator stems from the unique combination of services, resources, innovative edge, experience and partnership models in the fields of Business Consulting, software maintenance, system integration, Digital platform and IT development.
Responsibilities
* Be the first level of support for system-related problems, from troubleshooting to resolution.
* Monitor system performance to ensure availability, reliability and security. Diagnose and resolve technical problems to minimize service interruptions.
* Handle incidents according to their priority.
* Use automation tools such as Puppet, Rundeck and Terraform.
What we offer
* A pleasant working environment in a motivated team with solid expertise.
* A broad field of technology, from standard applications to micro-services on public clouds.
* An amazing work diversity ranging from small projects to wide programs.
* Intensive collaboration with ELCA engineers, experts and managers as well as directly with customers from various business areas.
* Career growth and personal development through training and coaching.
* Exciting internal coding events (Hackathons, Brownbags).
* Flexible work-life balance.
* Attractive pension fund with 3 different employee contributions.
* Premium and worldwide coverage with Zurich insurance fully supported by the company.
* 1/2 SBB fare abonnement.
* Mobile and internet discount program.
About your profile
* 2+ years’ experience as a support engineer.
* Understanding of network concepts (firewalling, routing, switching, VPN).
* Experience in Linux technologies, DNS, DHCP, load balancers, proxy, database.
* Experience in Windows technologies is a plus.
* Experience in the public cloud technologies (AWS, Azure, GCP) is a plus.
* Used to work with DevOps tools (Puppet, Terraform, GitLab).
* Organized, dynamic, with excellent writing and communication skills.
* Excellent analytical thinking and problem-solving skills with respect to the SLA.
* Education in IT (CFC / HES level or equivalent).
* Excellent command of spoken and written French and English. German is a plus.
* Ability to travel to our Romandie datacenters for physical intervention.
* This position is open for both Pully and Geneva office.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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