Join to apply for the Sr Mgr Tech Prod Mgmt role at Johnson & Johnson Innovative Medicine.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we uniquely innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow.
Locations: Allschwil, Basel-Country, Switzerland; Mechelen, Antwerp, Belgium; Beerse BE; Zug CH.
Job Function: Technology Product & Platform Management. Sub Function: Technical Product Management. Category: People Leader.
We are recruiting a Technical Product Owner – Operate to support the Pharma IM TranSCend program, a global business transformation initiative designed to modernize and standardize foundational transactional processes. The program aims to simplify the ERP landscape from seven systems down to one, creating a cost‑effective, standardized digital platform.
What We Offer
At the Johnson & Johnson Innovative Medicine (JJIM), we strive to create a world without disease, transforming lives by finding new and better ways to prevent, intercept, treat, and cure disease.
Key Responsibilities
* Own the end‑to‑end platform within the Operate state from a Business Technology standpoint, ensuring reliability, observability, and overall ecosystem support.
* Define the product/platform vision, strategy, roadmap and critical metrics for the applications being delivered, aligning business demand with the product/platform roadmap, focusing on business impact, operational excellence, and continuous improvement.
* Manage end‑state operations in collaboration with Plan‑Source, Make/Quality, Deliver/OTC, and Finance workstream leads.
* Coordinate platform operational activities across Technology Services (TS) and vendor teams, including Service Level reviews, release calendar alignment, change release management, Hypercare support, platform remediations, and platform patches/maintance.
* Ensure timely testing of disaster recovery procedures and observability tools, working closely with TS to maintain operational continuity and platform performance.
* Support business‑driven SOX compliance controls, audits, and compliance reviews for production systems, ensuring alignment with organizational standards.
* Define, coordinate, and approve ecosystem environment strategies and environment testing strategies for Operate state including base business changes and steady state support with ecosystem, program and support, and teams, mitigating risks and dependencies.
* Drive automation, regression, and non‑functional testing, deploying standardized global methods for regression, performance, and error handling for Operate state.
* Review governance and compliance documentation and evaluate Total Cost of Ownership (TCO) metrics.
* Manage platform assets for live markets within the asset management system, ensuring proper tracking, maintenance, and lifecycle management.
* Oversee SAP licensing and financial management, collaborating with finance teams to ensure accurate handling of Statements of Work (SOWs), purchase orders, and invoices.
* Build strong partnerships and drive alignment among Business Product Owners (BPOs), Global Template Owners (GTOs), TS, and vendor partners to ensure seamless platform operations and demand management.
* Act as liaison between business and TS, proactively communicating platform downtime, maintenance, and other critical updates to stakeholders.
* Coordinate platform operational communications, ensuring context and background are tailored to intended audiences.
* Lead, coach, empower, and inspire the team to deliver on commitments and continuously improve considering current and future needs.
* Drive performance measurement, capacity planning, and improvement initiatives across the Operate platform team, fostering a culture of accountability, innovation, and collaboration.
* Lead a joint business‑technology platform technical support model that supports capability enhancements, break‑fix, application services support, and technology upgrades in partnership with business leads, data, and TS teams.
* Apply compliance requirements within scope of responsibility, ensure SDLC documentation and compliance deliverables are up to date as required.
Leadership Skills & Behaviors
* This role requires extensive internal and external collaboration. You will work closely with multiple JJIM Business and Technology cross‑functional global teams supporting applications in the ERP ecosystem, and external vendors supporting the program.
Education
* Required Minimum Education: Bachelor’s degree
* Preferred Area of Study: Information Technology, Supply Chain
Experience And Skills
* A minimum of 10 years of progressive, relevant work experience is required.
* A minimum of 5 years of relevant SAP product and Cloud platform experience is required, with a deep understanding of its technical and functional capabilities.
* Knowledge and understanding of standard practices, technology, functions and supporting industry principles in SAP ERP and Pharma Industry.
* Understanding the end‑to‑end business process linkages across Plan, Source, Make, Deliver, Finance and Master Data.
* Experience with Agile methodology and good understanding of the Software Development Lifecycle Management model and documentation.
* Proven experience in platform management and operations, including monitoring, observability, change/release management, and incident/problem resolution in complex ERP environments.
* Strong governance and compliance expertise, with demonstrated ability to support audits, ensure regulatory alignment (e.g., GxP, SOX), and manage documentation for production systems.
* Financial and asset management acumen, including hands‑on experience with budgeting, cost optimization, SAP licensing, Statements of Work (SOWs), and vendor contracts.
* Experience leading cross‑functional teams and driving alignment across business, IT, and vendor partners in a global, matrixed environment.
* Excellent communication and stakeholder management skills, with ability to tailor technical and operational updates for diverse business audiences.
* Demonstrated leadership in continuous improvement initiatives, including performance measurement, capacity planning, and operational excellence programs.
* Hands‑on experience with disaster recovery and business continuity planning, including testing and validation of recovery procedures in a live environment.
* Proficiency with modern IT Service Management (ITSM) practices and tools, such as ServiceNow, Jira, or equivalent platforms, to manage platform operations effectively.
Other
* 10% Travel percentage
* English Proficiency is required
Johnson & Johnson is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability. For more information on how we support the whole health of our employees, visit www.careers.jnj.com.
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