Overview
What will your mission be? As Sales Associate you are at the heart of the sales activities in store. You will enchant every visitor with simplicity and generosity, delivering quality service at all times. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes. You focus on delivering high quality sales, developing strong client relationships during and after his journey in the store.
What will your daily life look like?
* You will be the client’s first impression of Hermès image and convey simplicity & generosity at all times
* You provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
* You develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
* You call on current & potential customers to establish & maintain client relationship and to inform about new products & services
* You identify & handle client enquiries and concerns
What will you need to be successful?
* At least 3 years of relevant customer facing experience in high end retail
* A natural passion for people & service
* The ability to adapt to different cultures & a real sense of empathy
* A team player attitude to reach a common goal & go the extra mile
* Very good knowledge of our local customers and their habits
* Fluent English and German or French is required
What can we offer you?
* You will be part of a collective adventure, joining a small dynamic team with great spirit and high standards
* You will discover a growing house with a strong and family base and responsible values
* You will have the chance to build your bespoke career path
* You will have the opportunity to bring & develop your own local client network
As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!
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